Midland Mencap
Front of House Volunteer Role (Weoley Castle Community Centre)
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1 July 2026
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Who are Midland Mencap?
Midland Mencap is a charity which works and campaigns for accessible and inclusive services and a better quality of life for everyone with experience of learning disabilities and additional needs. Volunteering with Midland Mencap is your opportunity to do something really positive, to have a great time, and help us achieve our vision.
Purpose of the role?
Our Weoley Castle Community Centre is a thriving and busy hub where adults with learning disabilities, carers, professionals and the local community access a variety of services.
We are looking for volunteers who would like to help us maintain a safe and welcoming environment for visitors at the community centre!
What would I be doing?
- Occupying the reception area to welcome visitors to the centre – including managing the front door which needs to be physically opened
- Greeting visitors in a friendly manner and ensuring they sign in
- Receiving any deliveries safely and notifying the correct person
- Answering the telephone during busy periods and taking messages
- Maintaining an attractive, welcoming and tidy reception area
- Assisting people with disabilities to access information about upcoming events
- During quiet periods, helping with general building tidying tasks
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What do I need?
To be a volunteer you need to have
- Ability to volunteer independently whilst staff members may be busy
- Confidence to answer the door and permit visitors in a vigilant manner
- Being approachable and friendly, building a rapport with visitors
- Good communication skills
- Accepting of others who might be different to you and the ability to work as part of a diverse team
- A willingness to learn and work within guidelines set out by Midland Mencap
- Honesty, integrity and trustworthy
- Good time management skills, reliability
- Aged 18+
- An enhanced DBS check will be required by all successful applicants.
When and where do you need me?
Our community centre is open Monday – Friday 9.30am – 3.30pm
We also host various events throughout the year!
Choose the days suit you.
We are looking for volunteers to ideally attend at least once a week.
Weoley Castle Community Centre, Bottetourt Rd, Birmingham B29 5TE
What’s in it for me?
As one of our valued volunteers, Midland Mencap will offer you:
- The opportunity to make a difference to the lives of people with learning disabilities
- Any training and development that is needed
- The chance to develop your skills and gain experience
- The opportunity to meet new people and be part of a diverse team
- Support within your role
- Any out-of-pocket travel expenses
- Lots of appreciation for your amazing contribution
- Positive wellbeing from doing something great
- Improve career opportunities by adding your volunteer role to a CV
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What to do if you’re interested?
Download and complete the Volunteering application form here.
Email the completed application form to volunteering@midlandmencap.org.uk.
For more information or an informal chat, call 0121 442 2944 and speak to someone about how volunteering could work for you.
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