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About Makers
Makers is an artisanal luxury chocolaterie and coffee shop located in the heart of Chelsea. Every creation – from chocolates and baked goods to soft serve and more – is made with clean ingredients and is 100% dairy free, wheat free, seed oil free, and refined sugar-free. In just a short time, Makers is building a loyal following and establishing itself as a destination for a new kind of indulgence.
The Role
As a Front of House Team Member, you are the heart of the customer experience. With genuine warmth, precision, and infectious energy, you’ll guide guests through our world of luxurious, healthy chocolate – offering exceptional service, beautifully crafted drinks, and a spotless, inspiring boutique environment. Above all, you’ll help deliver the elevated experience Makers is known for.
Start Date: ASAP
Location: Chelsea, SW3
Please check your commute before applying
What You’ll Do
- Provide warm, personalised service that makes every customer feel seen, welcomed, and delighted.
- Drive daily sales through deep product knowledge, engaging storytelling, and natural charisma, and contribute to the achievement of store revenue targets.
- Keep the boutique immaculate – restocking product displays, cleaning surfaces, and ensuring flawless presentation and maintaining the brand’s high standards.
- Prepare and serve drinks with precision and flair, maintaining bar cleanliness and presentation at all times. Training provided.
- Support deliveries, stock management, and inventory with care and efficiency.
- Maintain a clean, organised, and safe boutique environment.
- Contribute to a joyful, high-performance team culture where excellence is second nature.
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Who You Are
- Obsessed with detail – no smudge, stockout, or crooked label escapes your eye.
- Naturally bubbly, warm, and full of charm – a born people-person with real presence.
- Relentlessly positive and hardworking – nothing is beneath you, and you bring energy to everything.
- Highly coachable – open to feedback, hungry to grow, and collaborative without ego.
- Clean, organised, and proud of running a tight ship with elegance and care.
- A strong salesperson with the ability to turn every interaction into delight (and revenue).
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Requirements
- Experience in luxury retail, café, or hospitality.
- Passion for chocolate, health-conscious indulgence, and beautiful things.
- You must be authorised to work in the UK.
- Availability on weekends and holidays.
Ready to be part of something special? Apply now.
Check us out here https://www.instagram.com/makerslondon_/
Job Type:
Full-time
Benefits:
- Company pension
- Employee discount
- Free fitness classes
- Sick pay
Experience:
- luxury retail or luxury hospitality: 1 year (preferred)
Work authorisation:
United Kingdom (required)
Work Location: In person
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