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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
Nestled in the vibrant heart of East London’s Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike.
Our facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and our on-site gym, complete with a heated indoor pool, perfect for unwinding. Crowne Plaza London Docklands offers an inspiring place to work, where your energy and enthusiasm will be valued in a dynamic team atmosphere. If you’re looking to grow in a bustling environment with a commitment to exceptional guest experiences, join us!
Our Benefits
You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An extra day's holiday for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
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A DAY IN THE LIFE OF A FRONT OFFICE COORDINATOR AT CROWNE PLAZA DOCKLANDS
What you'll be doing...
Reporting to the Front Office Manager, you can expect your working day to include the following.
- Acts as the central administrative and coordination support for the Front Office department, liaising with Housekeeping, Reservations, Finance, Food & Beverage, Maintenance and other departments to ensure Front Office requests, guest requirements and departmental priorities are communicated and completed efficiently.
Department Administration
- Coordinate the day-to-day administrative functions of the Front Office department, ensuring all records, trackers and documentation are maintained accurately and within required timescales.
- Support the Front Office leadership team with departmental reporting, correspondence, payroll administration, training records and document management.
- Maintain organised filing systems, departmental records and operational documentation in accordance with company policies.
Purchasing & Purchase Orders
- Raise and monitor departmental purchase orders, ensuring requests are processed accurately and in a timely manner.
- Liaise with suppliers and the Finance department regarding orders, invoices and outstanding deliveries.
- Support the monitoring of departmental expenditure through accurate purchasing administration.
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Stationery & Stock Control
- Maintain appropriate stock levels of Front Office stationery, guest supplies, key wallets, registration cards and operational consumables.
- Coordinate departmental stock ordering and conduct regular stock checks to ensure adequate supplies are available.
What We Need From You
We hire mostly on personality & potential but here are a few of our requirements...
To succeed in the role of A Front Office Coordinator, you will need the following qualities and skills.
- The ideal candidate is an individual who cares about providing excellent service to our guests and who can use their intuition and creativity to deliver a wonderful experience for everyone. Communicate well with others, has excellent customer focus, organisation and methodical approach is paramount with this role for the team and the hotel to be successful.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com
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