art'otel
Front Office Coordinator
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Front Office Coordinator for Art’otel Hoxton
We are recruiting for a Front Office Coordinator for one of the coolest hotels in Hoxton! Long revered as London’s effortlessly cool cultural core, Hoxton’s hip new resident is about to hit the scene. The 26-floor Art’otel Hoxton promises a dazzling skyline view, ample gallery space, plus two Banksy originals preserved and on public display. With 357 guest rooms and suites, a lounge, a gym, and two destination restaurants.
Role Overview
As our Front Office Coordinator, you will be responsible for providing support to the Front Office department by performing all administrative duties connected to the arrival, stay, and departure of our external, internal, and VIP guests and their queries.
Benefits
- Compensation: £14.85 per hour plus incentive
- Discounts: Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends), F&B discounts at our restaurants and bars (for your whole party)
- Holiday: Start with 30 days of holiday per year - including bank holidays, increasing with years of service
- Meals: Two free meals per day
- Financial: Access to 40% of your pay before payday through Wagestream
- Incentives: Recommend a friend scheme – up to £750
- Wellness: Vitality at work scheme with great gym discounts & more, Ride to Work scheme & free cycling lessons
- Benefits: Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas
- Uniform: Free dry cleaning for work uniform
- Events: Annual Staff parties and events
- Retirement: Company pension plan & award-winning training
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Responsibilities
As a Master of your Craft, you will...
- Have excellent interpersonal skills and the ability to connect with others
- Manage requests promptly, helpfully, politely, and with a caring attitude
- Possess a good command of English and excellent communication skills (via written correspondence, phone, and face-to-face)
- Assign guest rooms according to guest requests and preferences wherever possible
- Communicate and coordinate between Housekeeping, Front Office, and Engineering to ensure all guests have appropriate rooms assigned in a timely manner
- Coordinate the pre-registration/check-in of arriving groups
- Assign rooms in order to maximize rooms revenue on a daily basis
- Be a role model within the department, assisting the team to perform their role when required
- Complete tasks relevant but not limited to the guest cycle (e.g., administrative duties related to updating the PMS, check-in, stay, check-out, and payment compliance)
- Ensure the business continuity and the guest’s relationship with the hotel is intact upon departure
- Be organized and able to work well under pressure
- Be proficient in Microsoft Office and have excellent knowledge of Opera
- Have previous experience as a Receptionist or Rooms Controller.
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Company Culture
If you share a passion for art, culture, and hospitality, Art’otel is where people’s talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service, enriching their knowledge; by encouraging their passion for art and appetite for the finer things in life.
Be bold. Be creative. Be original.
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