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About the Role
Apply here- https://gainday.org/jobs/front-office-executive-2i13x
We're looking for a proactive and personable Front Office Executive to be the first point of contact for logistics operations at Fascord Ltd - both in person and over the phone. You'll manage the front desk, greet visitors, drivers and vendors, and handle a steady volume of inbound calls related to shipments, deliveries and customer queries, routing them to the right teams quickly and professionally. Opportunity to grow within a fast-paced logistics environment.
Key Responsibilities
Front Desk & Reception
- Greet and manage visitors, vendors, drivers and job candidates
- Maintain the visitor/vendor log and issue gate passes where required
- Manage incoming/outgoing mail, couriers and documentation
- Keep the reception area organised and presentable
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Inbound Calls & Customer Support
- Answer inbound calls promptly and professionally
- Handle shipment status inquiries, delivery/pickup scheduling questions, and general customer queries
- Route calls to the correct department (dispatch, operations, sales, billing)
- Log call details and escalate complaints or urgent issues to the relevant team
- Follow up on unresolved queries to ensure timely closure
Administrative & Logistics Coordination
- Enter and update shipment/order data in the logistics/ERP system
- Coordinate with the dispatch and operations team on delivery schedules
- Assist walk-in customers and drivers with invoices, delivery notes and paperwork
- Support scheduling, meeting room bookings, and office supply management
- Maintain accurate filing and record-keeping systems
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Requirements
- Bachelor's degree or diploma (or equivalent experience)
- 1–3 years' experience in a front office, receptionist, or customer service role — logistics/supply chain experience preferred
- Strong verbal and written communication skills
- Professional, friendly telephone etiquette; comfortable handling high call volumes
- Working knowledge of MS Office; familiarity with logistics/ERP or CRM software is a plus
- Excellent multitasking, organisational and time-management skills
- Calm, composed and solutions-focused under pressure
Skills
- Communication
- Customer Service
- Problem-Solving
- Attention to Detail
- Multitasking
- Basic Data Entry
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