AccorHotel
Front Office Manager
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Company Description
Our mission at Mercure London Bankside is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you can have:
- Free night stays in our UK hotels (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks
Our objective is simple: make you grow and give you the spark to unleash your personality.
Job Description
As our next Front Office Manager, you will…
- Ensures that guests' have a smooth running stay at the hotel,
- Manages and motivates front office teams in order to provide high quality services for guests,
- Ensures the department meets its quantitative and qualitative targets,
- Increases revenue through his/her sales efforts and by managing rooms revenue effectively (Revenue Management),
- Implements brand and Group projects and identity features,
- Ensures effective utilisation & productivity of all colleagues through staff planning, hiring, scheduling & adhering to budget,
- Adheres to and promotes the Company’s Health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures ensuring a clean and safe working environment.
- Carry out Duty Management shifts accordingly DM ROTA and business needs
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Qualifications
- Previous experience in similar roles is preferable
- Friendly, approachable with excellent customer service skills
- Attention to detail and exceptional organisational skills
- Strong team player and positive attitude
- Ability to work effectively under pressure
- Essential to be flexible with working hours
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Additional Information
What do you get from us?
- Annual salary £40,000.00
- Bonus Scheme
- Pension Scheme
- Training & Development
- Additional holidays with service
- International Development Opportunities
Of course you also want to know what it's like to work at Mercure London Bankside? First and most important; you end up in a close-knit team in which your own initiative is greatly appreciated and where the atmosphere is good. We believe that colleagues must be able to complement each other and that everyone must be able to be themselves. You get the opportunity to broaden your responsibilities though training and development, free gym, rewards and recognition.
Job-Category: Rooms
Job Type: Permanent
Job Schedule: Full-Time
Compensation: up to GBP 40.000 - yearly
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