LGH Hotels Management Ltd
Front Office Manager
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Crowne Plaza Manchester Airport
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The Opportunity
We are looking for an experienced and motivated Front Office Manager to lead our Front Office team and shape the guest experience from check-in to check-out. This is a key leadership role where your presence, confidence and people skills will directly influence how guests feel and how well the team performs.
Your leadership will set the tone. Through encouragement, clarity and trust, you will motivate the team to deliver consistently high standards while remaining responsive to each guest’s individual needs. Working closely with other hotel departments, you will help create a seamless and reassuring guest journey, where people feel cared for at every stage of their stay.
Key Responsibilities
- Lead, motivate and support the Front Office team to deliver a warm, consistent and high-quality guest experience
- Ensure all front desk operations — including check-in, check-out and billing — are completed accurately, efficiently and calmly
- Develop and maintain clear procedures that support smooth daily operations, including effective management of inventory and supplies
- Work collaboratively with other hotel departments to ensure a joined-up, seamless experience for guests
- Review guest feedback and use it constructively to improve service and strengthen the guest journey
- Train, coach and develop team members, ensuring they feel confident, capable and supported in their roles
- Implement initiatives that support revenue growth and occupancy, while maintaining service quality and team wellbeing
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Benefits
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Who Is This Role For?
This Role Is Ideal For Someone Who
- Is an experienced Front Office professional ready to lead with confidence, empathy and clarity
- Enjoys bringing structure and calm to busy, guest-focused environments
- Naturally supports and motivates others, helping people feel secure, valued and capable in their work
- Understands that great guest service starts with a well-supported, engaged team
- Communicates clearly and positively, even when handling pressure or resolving challenges
- Takes pride in creating welcoming, well-run spaces where guests and colleagues feel looked after
- Wants to make a meaningful impact in a role that balances operational excellence with human connection
If you are someone who believes strong leadership, emotional intelligence and genuine care are at the heart of exceptional hospitality, this role will give you the opportunity to thrive.
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Hotel
Welcome to the Crowne Plaza® Manchester Airport hotel, a newly refurbished establishment. Conveniently located next to Terminals 1 and 3, and within easy reach of Terminal 2, just a short 6-minute walk away. The hotel is also minutes from the M56 motorway, with direct trains from the Airport train station at Terminal 2 taking just 20 minutes to reach central Manchester. Whether your stay is pre-departure or post-arrival, take advantage of our airport shuttle service connecting you to all terminals and the airport train station for smooth travels.
Within the hotel, enjoy our modern, contemporary, and vibrant open spaces, including an on-site restaurant serving a variety of British and international dishes to suit all tastes. Unwind with a refreshing drink at the bar or a revitalizing coffee from our Starbucks coffee corner. For the energetic, our 24-hour Fitness Centre is available. All 299 bedrooms have been fully refurbished to a high specification and are air-conditioned
About Us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
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