The Unbound Collection by Hyatt
Front Office Supervisor
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Organization - Unbound Great Scotland Yard London
Summary
Front Office Supervisor
Salary: £28,119 + Service Charge (up to £600 per month)
About Great Scotland Yard Hotel
Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is a luxury hotel steeped in history, located just moments from Covent Garden and around the corner from Trafalgar Square in the heart of Westminster.
The hotel features 151 guestrooms and suites and blends historic character with contemporary design. Dining and bar experiences include Ekstedt at The Yard, a Scandinavian inspired restaurant celebrating open fire cooking, creative cocktails at the 40 Elephants Bar, an extensive whisky selection at Sibin, and Afternoon Tea in The Parlour.
Colleagues work in a distinctive and characterful environment delivering thoughtful and memorable service to guests exploring the culture, history and landmarks of central London.
Duties and responsibilities related to the Front Office Supervisor role
- Supervising front office colleagues, including scheduling shifts, delegating tasks, and managing performance.
- Overseeing the check-in and check-out processes to ensure accuracy and efficiency, including managing room assignments and handling payments.
- Assisting with the coordination of guest services for events and special occasions, ensuring all guest needs are met.
- Ensuring that all guests receive a warm and professional welcome and handling guest inquiries, and requests efficiently.
- Providing ongoing training and support to front office colleagues, ensuring they are knowledgeable about hotel services, policies, and procedures.
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About You
- Previous experience in a front office role within the premium hotel segment is preferred, with previous supervisory or team leader experience being highly advantageous.
- Strong communication and organisational skills with a guest-focused approach.
- Familiarity with hotel management software is an advantage but not essential.
- Confident using standard computer applications.
Benefits you will enjoy as a Front Office Supervisor
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Business attire laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
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At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.
With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.
At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.
Next Steps
Apply today for this Front Office Supervisor role and start your journey with Hyatt Hotels!
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