Hilton
Front Office Supervisor
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The Power of Hospitality Begins with You
The Role
Picture yourself brightening someone’s day every time you come to work. As a Front Office Supervisor at Hilton, you’re not just overseeing daily operations—you’re crafting memorable guest experiences that reflect the warmth and joy of our award-winning hospitality culture.
At Hilton, we don’t just deliver exceptional stays for guests—we build an exceptional workplace for our Team Members. With 3 billion+ guests welcomed worldwide, we combine exceptional experiences with an inspiring company culture that fosters growth, community, and career development.
About the Team
Hilton is a global leader in hospitality, renowned for our:
- Award-winning workplace culture (repeatedly listed as one of the World’s Best Workplaces by Great Place to Work and Fortune)
- Suite of world-class brands—from luxury escapes (Conrad) to innovative business hotels (DoubleTree), ensuring every guest experiences the essence of hospitality
- Global commitment to excellence, built on the founding vision of light and warmth
We offer more than just a job—we offer a career. Whether you're starting or exploring new opportunities, Hilton supports your journey with resources designed to help you thrive.
Responsibilities
Your role as Front Office Supervisor will include:
- Supervising and leading the daily front office operations, ensuring seamless check-ins, check-outs, and guest services
- Guiding a team of Front Desk Agents to deliver outstanding guest experiences, fostering a supportive and collaborative work environment
- Overseeing front desk performance, training, and staffing while maintaining high efficiency and positive guest interactions
- Handling administrative duties, such as boutique management, revenue forecasting, and ensuring compliance with company policies and procedures
- Encouraging a culture of execution-driven excellence, ensuring team alignment with Room Service’s performance and operational objectives
- Serving as the face of Hilton hospitality; embodying warmth, professionalism, and a commitment to exceeding guest expectations
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Your Development & Fit
At Hilton, you’re joining a company that appreciates, invests in, and celebrates you. Our team is dedicated to nurturing careers while achieving company-wide success. The ideal candidate will:
- Have at least 1 year of hospitality experience, with supervisory or team leadership in a similar environment such as resorts, hotels, or high-volume guest-facing roles
- Possess superior communication and organizational skills, excelling in problem-solving and conflict resolution
- Be committed to the cornerstones of hospitality: authenticity, excellence, and a passion for guest satisfaction
- Be a collaborative team player who loves contributing to an environment of professional growth and achievement
And You’ll Thrive With Our Benefits
Because you matter, we provide exceptional perks and support to help you maintain your best self:
- Incredible Travel Benefits
- Enjoy 110 deeply discounted nights with room rates starting as low as $40 USD/night through Go Hilton, allowing you to experience our hotels around the world at the lowest possible prices
Get help with your application
Your very own career expert that helps elevate your application to the next level.
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** Growth At Hilton**
- Employee Stock Purchase Program (ESPP): Buy Hilton shares at a 15% discount to build your financial future
- Access our comprehensive career development programs to grow within our industry
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Compassionate Support
- Paid Parental Leave for eligible team members, including adoptive parents and partners
- Personalized Caregiving Support, offering dedicated concierge services to help manage caregiving challenges for yourself and loved ones
- Crisis Concierge—an empathetic, structured support network for times of loss or personal crisis
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Wellbeing Resources
- Leading-edge Employee Assistance Program (EAP), covering counseling and support services—completely free for well-being 24/7
- Care for All Hub with tools and resources to assist in caring for self, team members, and loved ones
Note: Benefits availability may vary depending on location and necessity within the compliance requirements of each program/plan—always subject to the terms and conditions of each policy and agreement.
Ready for Adventure?
Join Hilton and let your passion for memorable guest experiences inspire the future of hospitality. Curious about what it’s like to work with us? Discover Hilton’s unique culture and journeys through Careers Blog, where you’ll uncover why we’re more than a great place to stay—we’re a great place to work.
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