Impellam Group
Front office support analyst
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Front Office Trading Support Analyst
Location: London
Contract Length: 6 Months
Rate: Competitive (via umbrella)
Working Pattern: 100% onsite for the first 3-6 months, reducing to approximately 50-60% onsite thereafter.
Overview
We are seeking an experienced Front Office Trading Support Analyst to join a leading investment banking environment in London. This role sits within a high-performing front office support function that provides critical application and trading support across multiple business lines, including FX, Rates, Commodities, Syndicate and other front office trading desks. The team operates a "champion" model, where each analyst takes ownership of a specific business area or application suite while maintaining cross-coverage through designated backups.
This opportunity has arisen due to a combination of planned team departures and maternity cover requirements, creating an immediate need for individuals who can quickly integrate into a fast-paced trading environment and provide exceptional front office support.
Key Responsibilities
- Provide front office application and trading support across a broad range of business lines including FX, Rates, Commodities and other trading functions.
- Act as the primary support contact ("champion") for designated trading desks, business units or application suites.
- Investigate, troubleshoot and resolve production issues impacting front office users.
- Liaise with traders, sales teams, business users, developers, infrastructure teams and external support groups to drive issue resolution.
- Monitor critical trading applications and proactively identify potential issues before they impact the business.
- Support incident, problem and change management processes.
- Participate in application releases, deployments and post-release validation activities.
- Maintain support documentation, knowledge bases and operational procedures.
- Work collaboratively across multiple support functions to ensure seamless coverage across business areas.
- Develop a strong understanding of supported business processes and trading workflows.
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Required Experience
- Previous experience in a Front Office Support, Trading Support, Application Support, or Investment Banking Support role.
- Exposure to front office trading environments within investment banking or financial services.
- Experience supporting one or more asset classes such as:
- Foreign Exchange (FX)
- Rates
- Commodities
- Fixed Income
- Syndicate Trading
- Strong problem-solving and incident management capabilities.
- Excellent stakeholder management and communication skills.
- Comfortable working directly with front office users in a high-pressure environment.
- Experience supporting multiple business areas rather than a single trading desk is highly advantageous.
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Technical Skills
- Candidates should possess a solid technical foundation, although attitude and business support experience are considered more important than deep technical expertise.
- Desirable skills include:
- SQL and database query writing
- Windows and Unix/Linux environments
- Basic scripting experience (Python, Shell or similar)
- Understanding of distributed systems and enterprise application support
- Knowledge of market data platforms and trading systems
- Familiarity with release, change and production management processes
Personal Profile
- The successful candidate will demonstrate:
- Exceptional communication skills and the ability to work across multiple teams.
- A proactive, self-starting mindset with a strong desire to learn independently.
- Strong ownership and accountability.
- A hands-on approach to problem solving.
- The ability to adapt quickly to new business areas and applications.
- A positive attitude and willingness to support a varied front office environment.
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