Splendid Hospitality Group
Front Office - Team Member (Lobby Host)
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Front Office - Team Member (Lobby Host)
Application Deadline: 8 October 2026
Department: Front Office
Employment Type: Full Time
Location: Hilton London Bankside
Compensation: £13.80 / hour
Description
Imagine being the first smile a guest sees after a long journey, the reassuring voice that helps them feel at home, and the person who turns a good stay into a memorable one.
As a Front Office Team Member (Lobby Host), you'll be at the heart of the guest experience, creating a warm welcome from the moment guests arrive. Whether you're checking guests in, answering questions, sharing local recommendations or helping to resolve a query, you'll deliver service that is friendly, efficient and genuinely memorable.
No two days are the same. Every shift brings new faces, new stories and new opportunities to make a positive difference. One moment you'll be helping a guest celebrate a special occasion, the next you'll be supporting a colleague or solving a problem to ensure someone's stay runs smoothly.
We're looking for someone who enjoys meeting new people, thrives in a fast-paced environment and takes pride in delivering exceptional hospitality. In return, you'll be part of a supportive team where every interaction matters and where you play an important role in creating experiences that guests remember long after they've checked out.
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What You Will Do In This Splendid Role:
As the first point of contact, you’ll play a key role in shaping our guests’ stay, offering a warm welcome and support that turn good visits into great ones. Here’s what you’ll be doing:
- Using your approachable personality to build great connections with guests.
- Demonstrating your confidence in handling queries, bookings and guest requests.
- Bringing great communication skills and love sharing your local know-how to help guests make the most of their stay.
- Being part of a great team, always happy to help wherever needed.
What Makes You Splendid:
We live by our values – and we’d love you to bring them to life every day:
- Open - You’re friendly and welcoming, helping guests feel right at home.
- Nimble – You adapt quickly, handling whatever the day brings with ease.
- Brilliant - You take pride in the little touches that make a big difference.
- Honest - You’re reliable and trustworthy, building confidence through your actions.
Show up with your spark and care for others, and we’ll provide the tools for you to thrive.
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Our Splendid Benefits:
When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:
- Employee Assistance Programme (EAP) – confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts – stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts – enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance – peace of mind for you and your loved ones.
- Salary Sacrifice – Car Scheme - Our team members can enjoy the ultimate benefit of driving a brand new, fully insured and maintained car for a fixed monthly amount taken from their salary.
- Stream – access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - Auto enrolment into the company pension scheme.
- Learning & Development - Opportunities available to progress your skills and career.
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