Marks & Spencer
Full Line Store Manager - Sheffield Area
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What You'll Do
- Lead the delivery of the full retail plan across the store, driving commercial, operational, customer, and people performance to deliver against the P&L.
- Set the strategy and direction for the store, ensuring every colleague understands their role in delivering outstanding results for customers and the business.
- Own the change agenda, landing transformation initiatives with clarity, urgency, and pace.
- Build a high-performance culture by coaching managers, growing talent, and creating a store where colleagues can thrive and develop their careers.
- Use data and insight to unlock opportunities, making fast, confident decisions that drive profit, improve service, maximize availability, and increase efficiency.
- Champion digital adoption and omnichannel capability, helping teams deliver a seamless customer experience across all channels.
- Be the voice of your store, representing your people, challenging where needed, and driving action that improves performance and engagement.
- Create exceptional customer experiences through outstanding service, strong operational standards, excellent product availability, inspiring visual merchandising, and well-led teams.
- Lead across all areas of the store, balancing the priorities of Food, Fashion, Home & Beauty to deliver a consistently brilliant customer experience.
Who You Are
- A proven leader of large teams in a fast-paced retail environment, with a sharp focus on delivery, standards, customer experience, and results.
- Confident leading across all aspects of store performance, including commercial, operations, visual merchandising, food standards, and people leadership, and knowing how to bring them together for maximum impact.
- A clear and authentic communicator, with the courage to make tough decisions and the ability to bring colleagues with you.
- Strong in planning, performance management, and resilience. You balance strategic thinking with operational excellence and consistently set clear expectations.
- Comfortable using digital tools, data, and insight to make better, faster decisions and coaching others to do the same.
- Skilled in building strong partnerships across your team, peers, and region to share best practice, solve problems, and deliver change.
- Passionate about creating great places to shop and work, with a genuine commitment to customers, colleagues, and continuous improvement.
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Be Part of the New M&S
What’s in It for You
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever-evolving business built on doing the right thing and bringing exceptional quality, value and service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special…
- 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days.
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximize your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues, including our 24/7 Virtual GP and PAM Assist for you and your family.
- A charity volunteer day to support a cause you're passionate about through a dedicated day away from work.
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Everyone’s Welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
We’re hiring across an area rather than an individual store, meaning successful candidates will be considered for various management opportunities across South Yorkshire offering variety, flexibility, and the chance to build a meaningful and significant career with M&S.
Make your mark with M&S. Apply today and be part of our transformation today.
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