Langdale Leisure Limited
Full-Time Housekeeper
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Job Title: Housekeeper
Salary: £25,862.46 per annum
Contract Type: Full-Time, Permanent
Hours: 39 hours per week
Transport options available. Live-in accommodation may be available for exceptional candidates.
This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD.
Role Summary
Set against a backdrop of breath-taking scenery, our Langdale Hotel and Brimstone Hotel offers guests a choice of 68 immaculately presented bedrooms for our guests to enjoy. Our Estate Housekeeping team are responsible for caring for these rooms along with the hotel’s public areas, and they take pride in the work that they do. The high standards of our hotel rooms are a big reason why people return to our hotel time and time again, making this role crucially important to the happiness of our guests.
Key Responsibilities
- Clean and service guest rooms to a high standard, ensuring they are tidy, welcoming, and ready for guest arrival.
- Maintain cleanliness and presentation of all public areas throughout the estate and hotel.
- Deliver friendly, professional, and attentive customer service to guests and residents.
- Adhere to housekeeping standards, procedures, and quality expectations at all times.
- Restock and maintain housekeeping supplies and cleaning equipment.
- Monitor inventory levels and report shortages when required.
- Report maintenance issues, damages, or safety concerns in line with company procedures.
- Follow all health and safety, hygiene, and sanitation policies and protocols.
- Ensure all areas are visually organized, clean, and well-presented.
- Work collaboratively with colleagues and provide support to other departments when needed.
- Respond flexibly to changing business needs and undertake additional duties as required.
- Contribute to a positive guest experience by maintaining exceptional cleanliness and service standards.
- Help ensure the smooth and efficient operation of the hotel and estate facilities.
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Our Ideal Candidate
- Maintains exceptionally high standards of cleanliness, presentation, and attention to detail
- Friendly, professional, and committed to delivering outstanding guest service and memorable experiences
- Reliable, hardworking, and able to work independently or as part of a team with a proactive attitude
- Organized, efficient, and able to identify cleaning, maintenance, or improvement needs
- Adaptable, safety-conscious, and flexible in responding to changing priorities and business needs
- Previous housekeeping experience is desirable, but a positive attitude, willingness to learn, and strong work ethic are essential
What We Offer
- Be our guest with a yearly complimentary stay in our Langdale hotel, B&B rate for one night.
- Get fit for free with complimentary access to our Fitness and Leisure Facilities.
- Get fed for free with meals available in our staff canteen.
- Get recognized with a chance to win cash prizes through Guest Nominations and for colleagues voting you a Langdale Superstar.
- Get a bonus of up to £300.00 with our Refer a Friend scheme.
- Get support with access to our confidential and impartial Employee Assistance Program (EAP) supported by our team of trained Mental Health First Aiders.
- Get it for less with staff discounts in Wainwrights Inn, Brimstone Spa, Brimstone Hotel and Stove Restaurant alongside external discounts such as Kendal Physio, Windermere cruises, and B&Q trade.
- Get security after 6 months of service, you will gain enhanced Sick Pay and Life cover up to twice your salary.
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Equal Opportunity Employer
Langdale is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We're committed to fostering an inclusive workplace where unique backgrounds, perspectives, and talents flourish. Our dedication to diversity fuels innovation, ensuring we remain at the forefront of our industry. Join us and be a part of a team that celebrates differences, creating a brighter, more diverse future together.
Working Conditions
This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD.
Staff accommodation or relocation support may be available for exceptional candidates.
All candidates must have the legal right to live and work in the UK at the start of employment.
Company Overview
Set in the heart of the English Lake District and surrounded by breath-taking scenery, the Langdale Estate offers a choice of luxury hotel, self-catering and timeshare accommodation, spa experiences and therapies, restaurant, and bar.
At Langdale, we pride ourselves on giving our guests an exceptional service and so we want people who want to make a difference, who care about creating a guest experience that is unique and memorable.
Purpose, Vision & Values
- Timeshare owners and Guests should be at the centre of everything that we do.
- Our people are important, and we should aim to do our very best by them at all times.
- It is incumbent upon us all to ensure that the business is sustainable so that it can deliver the owners' needs and ensure that our people prosper.
- The natural environment and our communities are central to our thinking at all times.
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