The Hog's Back Hotel & Spa Farnham
Full time receptionist
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About the Role
This is a great opportunity to take on the next steps in your hospitality career and be part of our hotel reception team at The Hogs Back Hotel & Spa. In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.
About the Hotel
Situated on a wooded ridge near Guildford, the Hog’s Back Hotel & Spa is a well-established destination offering a stylish restaurant and bar, leisure facilities, and 96 comfortable bedrooms. The hotel welcomes a wide range of guests, from leisure travellers to event and dining customers, creating a lively and customer-focused food and beverage environment.
About the Role
As a Hotel Receptionist, you will be at the heart of our guest experience, supporting the smooth operation of a busy 96-room hotel. We’re looking for Hotel Receptionists with a positive and calm outlook, a friendly approach, who communicates effectively both verbally and in writing, has great attention to detail and a desire to provide exceptional customer service.
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Key Requirements
- Previous experience of working within a hotel reception and knowledge of hotel reservations systems.
- Good natural sales ability.
- An approachable manner.
- Knowledge of the MS Office suite.
Duties
- Taking reservations.
- Dealing with guests’ enquiries and assistance.
- Check-ins and check-outs.
- Taking payments and maintaining confidentiality of guest information.
- Answering calls and emails and ensuring a high level of customer service at all times.
- Upselling hotel services such as room upgrades and dining.
- Work closely with housekeeping and maintenance to ensure rooms are prepared and guest issues are resolved promptly.
Benefits
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- Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
- Stream – we offer the ability to access your wages as you earn them, or save as you earn too!
- Discounts up to 50% on meals and stays across the whole group around the UK.
- Development programmes to support you grow into a ‘Hospitality Superstar’ with clear progression pathways, internal promotions and access to apprenticeships.
- Bike to work scheme/Bus saving scheme.
- Flexible working hours.
- Inclusion to tronc scheme – tips!!
- Free on-site parking – site dependent.
- AE Pension.
- Company events.
About the Company
As a Company within Flying Trade Group's family of businesses we own and run 15 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join us!
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