Big Motoring World Group
Full Time Receptionist
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Location: Blue Bell Hill
Salary: Up to £12.71 per hour
Job Type: Full Time
Schedule: 2 days off a week, weekend work is required
Hours: 42.5 hours
Description
As a Receptionist you will be responsible for providing an exceptional, professional customer experience to our customers whilst they are at our site. This begins with greeting the customer and collecting the required details to ensure that they receive the service we seek to provide.
You will be expected to provide a helpful and professional service, answer face to face inquiries as well as over the telephone. Other administrative tasks such as processing the daily post and answering emails will also be part of this role. This is a high energy role suitable for someone who can be an ambassador for our brand within a fast-paced, busy environment.
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Responsibilities
- To greet customers arriving on site.
- To capture and input customer details onto our Customer Record System.
- To effectively control the allocation of Customers to our team of Sales Executives to minimise Customer waiting times.
- To provide refreshments for visiting Customers.
- To ensure that the Customer Coffee Bar is kept clean and replenished.
- To implement good standards of Housekeeping on the Reception Desk to promote a professional image.
- To answer and direct incoming telephone calls to the relevant department.
- To ensure that the Showroom is tidy and well presented with correct marketing material.
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Person Specification
- A well-presented, confident individual who is comfortable communicating to a diverse customer base
- Good communicative skills (oral and written)
- Exceptional customer service skills/a positive attitude to customer care
Benefits
- Big rewards scheme
- Opportunities for career progression
- On-the-job training
- Company pension scheme
- State-of-the-art facilities
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