Full Time Support Worker

Location

Wellington, Telford

Salary

£13.45 per hour

Duration

Permanent

Hours

37.5 hours per week

About the Role

YMCA Wellington & District is looking for a caring, motivated, and organised Enablement Officer to support young people living in our accommodation.

This is a varied and rewarding role where you will manage a caseload of tenants, provide one-to-one support, and help young people develop the skills and confidence they need to live more independently.

Main Responsibilities

• Manage an allocated caseload of young people.
• Build positive and professional relationships with tenants.
• Complete, carry out, and regularly update individual support plans.
• Use Outcome Star to assess tenants’ needs, set goals, and measure progress.
• Implement YMCA Wellington & District’s Support Pathway and Practice Framework.
• Provide flexible one-to-one support in areas including budgeting, benefits, health, relationships, education, employment, and maintaining a licence.
• Teach practical life skills such as cooking, cleaning, laundry, shopping, travelling independently, and preparing for interviews.
• Help plan, promote, and deliver group activities for tenants.
• Encourage tenants to participate in wellbeing, social, educational, and community-based activities.
• Complete Thrive Telford assessments and ensure required information is recorded within agreed timescales.
• Work with housing colleagues and external agencies to provide joined-up support.
• Support tenants to access education, employment, training, and volunteering opportunities.
• Help tenants prepare for a positive and sustainable move into independent accommodation.
• Maintain accurate and timely case notes, support plans, Outcome Stars, and other records.
• Identify and report safeguarding concerns in line with YMCA procedures.