Twinings
Functional Process Owner - OTC
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Application Deadline: 9 July 2024
Department: Program Optimus
Location: Andover
Description
Great People Work Here.
Transforming WHAT we do and HOW we do it.
We are embarking on a huge program of global business transformation enabled by the implementation of a new global technology solution. The delivery and embedding of this technology solution across our highly successful and highly de-centralized business will change the way we work forever, enabling greater data insight, simplification of processes and ways of working and creating greater collaboration across the business.
The Functional Process Owner (FPO) will work in partnership with the relevant functional Global Process Owner (GPO) and will play a critical role in the successful implementation of our new global ERP system and its ongoing contribution to business performance and transformation.
The FPO will work closely with the GPO to ‘divide and conquer’ the work required to oversee the design, implementation and execution of each E2E business process affected by Program Optimus in their given area of specialism (be this functional or BU) of specific processes. They will also be required to understand the integration between their own process areas and other connected dependencies and functional areas.
Please note that this role is fixed term for 12 months.
Key Responsibilities
- Understand “pain points” that different parts of the business are experiencing within a given E2E process and find creative solutions to these.
- Challenge the business on the status quo and existing ways of working within their E2E processes to ensure we are truly leveraging the potential of the system to deliver better more simplified processes.
- Review process design decisions and address implementation issues and questions about project scope ensuring sign off by the GPO as required.
- Identify the steps and activities required to deliver the process design ensuring an understanding of the key processes.
- Working with the GPO, ensure effective policies and controls are in place to mitigate risk.
- Working with the GPO develop and implement KPI’s to monitor the processes efficiency.
- Ensure that defined data standards, tools and methods are used to support data migration activities.
- Identify improvement opportunities and see these through to fruition.
- Design a desired future state aligned with a newly envisioned operating model.
- Escalate strategic, cross-GPO issues as needed to the GPO for further escalation as required.
- Champion the transformation programme throughout the organisation and across initiatives that are in-flight at the same time.
- Leverage working relationships within the programme and across business functions.
- Develop communication network with Local Business Process Owners.
- Support the OCM (organisational change management) function to identify key change issues or ‘pain points’ that we can proactively manage to ensure a smooth transition and buy-in to the program.
- Work with the Change team to ensure training design, content and roll out in their areas of expertise is delivered in a comprehensive and innovative way.
- Ensure the solution is adopted effectively within each Business Unit, thus maximising the business benefit.
- Maintain and govern the assigned E2E process after the IT transformation has been implemented.
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Skills, Knowledge and Expertise
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- Experienced in SAP4Hana.
- Documented history of challenging the status quo & delivering results.
- Operational experience in designing & delivering change / continuous business process improvements.
- Experience of working with leadership teams.
- Experience in implementing ERP systems.
- Excellent scoping and feasibility skills, working with the business process team to examine possibilities, alternatives and prompting thought.
- Ability to work in a fast-changing environment & good at dealing with ambiguity.
- Proven relationship building skills and proven stakeholder management skills.
- Comprehensive presentation, facilitation and communication skills.
- Excited about the company’s vision for its future and about being part of the journey to get there.
- Highly credible with comprehensive business understanding.
- Growth mindset.
- Expertise in balancing multiple responsibilities.
- Radical thinking and challenging mindset.
- Highly resilient and embraces change and challenge.
- Acts as an ambassador for Program Optimus.
- High levels of cultural awareness.
Benefits
- Yearly bonus based on personal contribution and financial performance.
- Flexible working options.
- 25 days holiday plus 8 bank holidays and the option to buy and sell holidays.
- Onsite Gym and Wellbeing Centre.
- Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more.
- Pension scheme with your contributions matched for up to 10% of your salary.
- Cycle to work scheme.
- SimplyHealth Cash plan.
- Onsite Staff shop and online staff discounts.
- Bupa Private Medical Insurance.
- Electric Car Scheme.
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