Twinings
Functional Process Owner
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Application Deadline: 1 November 2023
Department: Program Optimus
Location: Andover
Description
Global Product Owner – Fulltime Permanent
Andover
Great People Work Here
Transforming WHAT we do and HOW we do it.
We are embarking on a huge program of global business transformation enabled by the implementation of a new global technology solution. The delivery and embedding of this technology solution across our highly successful and highly de-centralized business will change the way we work forever, enabling greater data insight, simplification of processes and ways of working and creating greater collaboration across the business.
Key Responsibilities
- Understand “pain points” that different parts of the business are experiencing within a given E2E process and find creative solutions to these
- Challenge the business on the status quo and existing ways of working within their E2E processes to ensure we are truly leveraging the potential of the system to deliver better more simplified processes
- Review process design decisions and address implementation issues and questions about project scope ensuring sign off by the GPD as required
- Identify the steps and activities required to deliver the process design ensuring an understanding of the key processes
- Working with the GPD, ensure effective policies and controls are in place to mitigate risk
- Working with the GPD develop and implement KPI’s to monitor the processes efficiency
- Ensure that defined data standards, tools and methods are used to support data migration activities
- Identify improvement opportunities and see these through to fruition
- Design a desired future state aligned with a newly envisioned operating model
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Skills, Knowledge and Expertise
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- Proven track record in challenging the status quo and delivering results
- Operational experience in designing and delivering change / continuous business process improvements
- Experience of working with leadership teams
- Experience in implementing ERP systems (desirable)
- Good understanding of the E2E process he or she will oversee, and where it needs to go
- Excellent scoping and feasibility skills, working with the business process team to examine possibilities, alternatives and prompting thought
- Ability to work in a fast-changing environment & good at dealing with ambiguity
- Excellent relationship building skills and proven stakeholder management skills
- Strong presentation, facilitation, and communication skills
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