At MiniMed

You can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About the Role

The primary objective of this role is to safeguard continuity of patient funding by ensuring the accurate, compliant, and timely management of funding documentation, approvals, and customer account maintenance.

The role requires proactive collaboration with healthcare professionals (HCPs), funding bodies, patients, and internal stakeholders to establish and maintain valid funding arrangements, supporting uninterrupted access to patient care.

It is responsible for completing all necessary funding verification, approval processes, and account setup activities for both NHS-funded and self-funded patients. Customer and patient records are maintained across multiple systems, including SAP, Evolve, SAP CRM ICE, and PCRM.

The position combines administrative execution with customer interaction, involving both inbound and outbound communication with HCPs, patients, Field Sales teams, and Technical Consultants. Performance is measured against defined service levels, quality standards, compliance requirements, and key performance indicators (KPIs).

Key Responsibilities:

• Set up and maintain customer and patient accounts, ensuring all funding information is complete, accurate, and compliant with company procedures
• Liaise with healthcare professionals and other stakeholders to obtain, validate, and update funding documentation where required
• Manage workloads effectively through a shared team inbox, ensuring timely processing and fair distribution of tasks
• Proactively monitor funding expiry dates and follow up with customers and funding providers to ensure continuity of patient funding
• Update payer information accurately when customers change address, hospital, or funding arrangements
• Process warranty pump information to support uninterrupted patient care
• Investigate invoice queries and gather supporting information for disputed invoices prior to escalation through formal dispute processes
• Complete pump serial number transfers and account updates in line with regulatory and compliance requirements
• Identify and resolve duplicate accounts and data quality issues in a timely manner
• Collaborate with cross-functional teams to ensure efficient, compliant, and continuously improving funding, account management, and invoicing processes
• Maintain a strong understanding of all Funding Management activities and support cross-training within the team
• Regularly review and update the team Training Matrix, identifying training needs and development opportunities
• Maintain a personal Development Plan aligned with agreed short- and long-term business and personal objectives