Foyle Hospice Official
Fundraising Administrator
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Fundraising Administrator
37.5 hours per week (Band 3, Agenda for Change), £12.75 per Hour, Fixed Term 8 Months. Please note Foyle Hospice terms and conditions vary from Agenda for Change.
The successful candidate will provide excellent support to donors and supporters of Foyle Hospice as well as administration support to the Department.
The successful candidate will have the following:
- A minimum of 2 years’ experience in a busy office environment.
- Computer literate with a working knowledge and experience of using Microsoft Office packages (including Word, Excel and Outlook)
- Excellent communication, interpersonal and organisational skills
Closing date for the receipt of completed applications is Friday 23rd October 2026 at 12pm.
Interviews for this post will be held on the Friday 30th October 2026.
Reporting to the Donor Care Supervisor
The Fundraising Administrator will be responsible for providing excellent donor care, as well as all administration support to donors. The post-holder will also provide fundraising administration support including finance and reception.
Key Responsibilities
Supporter / Donor Care
- Provide excellent support to donors and supporters.
- Ensure supporters and donors are thanked within the specified turnaround times and that all such communications for supporters and donors are accurate and exact.
- Ensure that all donor concerns, complaints and/or feedback are recorded and dealt with efficiently and effectively.
Financial and Associated Administration
- Carry out financial procedures and ensure all associated activity is carried out in full compliance with Foyle Hospice financial policies.
- Ensure database maintenance, regular cleaning and updating of donor records ensuring accurate and current information is available at all times in line with GDPR.
- Open post, count fundraising income, oversee online donations and data input including large volume of financial gifts through a range of income streams onto fundraising database, ensuring they are processed accurately and efficiently and accurately coded with fundraising stream to facilitate monitoring and evaluation of all fundraising campaigns.
- Administer Gift Aid for Foyle Hospice ensuring use of appropriate systems and processes to record all Gift Aid declarations and to assist in the preparation of Gift Aid claims.
- Run reports to balance and prepare donations for lodging and assist with preparation of bank lodgements.
- Assist with administrative support activities for fundraising campaigns throughout the year including events, coin hunt, community fundraising, direct mail, raffles, draws, in memory and regular giving.
- Undertake financial and donor care duties as required for the effective and efficient delivery of the Weekly Draw.
- Contribute to the Fundraising Department team monthly meetings on the Donor Care function.
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General Administration
- General Clerical Duties (i.e. Typing, Photocopying, Faxing, Filing etc.), Note taking at various meetings and fundraising call handling.
- Assist with volunteers of differing abilities within the fundraising department as and when required.
- Undertake any other special projects or duties, which may from time to time be requested and which are commensurate with the duties and responsibilities of the post.
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Monitoring, Evaluation and Management Reporting
- Provide fundraising reports from the Donorflex programme for daily, weekly, monthly, quarterly reporting or as required.
- Ensure confidentiality and take proactive steps to ensure compliance to GDPR at all times, to minimize risk, maximise data security and to handle any actual or potential breach.
Quality and Safety
- Adhere to quality assurance standards and codes of practice in line with changing requirements, legislative compliance and best practice in relation to the activities under your remit.
- Ensure that all activity is carried out in full compliance with Foyle Hospice financial and administrative policies and procedures.
- Ensure the efficient and effective use of all our resources (staff, financial and physical).
- Adhere to all organisational policies and procedures.
- Manage your own wellbeing and support interventions for employees in line with organisational need.
- Ensure adherence to all Health and Safety Regulations applicable to the working environment and adhere to same.
Personal Development
- Maintain high professional standards and keep abreast of relevant issues and continue own personal and professional development. Foyle Hospice will provide relevant education and development opportunities where it is deemed appropriate.
Other
- Carry out such other duties as required as are consistent with the mission of the organisation and overall purpose of the job.
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