Friends of ANCHOR
Fundraising Officer
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Fundraising Officer
· Reports to Head of Fundraising and Communications · Aberdeen City Centre (office-based) · Full time (37.5 hours) Probationary period applies · Salary provided separately
Background
This is a varied and rewarding role at the heart of Friends of ANCHOR's fundraising programme. Supporting individual fundraisers, coordinating events and managing supporter relationships, you'll play a key role in helping us raise funds that make a direct difference to patients and families across the North-east of Scotland.
We’re looking for a capable, personable and highly organised individual with a minimum of three to four years’ experience in a relevant role. You will be dependable and bring enthusiasm, energy and pace to match our small, high-performing team. As a first point of contact for many of our supporters - by phone, email and in person - you will be professional, warm, and able to put people at ease quickly. You will also be a diligent record-keeper, comfortable managing multiple priorities, and confident working in a busy, fast-paced environment.
Essential skills and experience:
· 3-4 years’ experience in customer service, fundraising, events, administration or stakeholder engagement · Strong organisational skills and ability to manage competing priorities · Excellent attention to detail · Strong written and verbal communication skills · Proficiency in Microsoft Outlook, Excel and Word · Basic digital/content skills and confidence using social media professionally · Full UK driving licence (access to a charity pool car is provided when required)
Desirable skills and experience:
· Experience using databases or CRM systems such as Raiser’s Edge, Donorfy or Salesforce · Experience in a charity or fundraising environment
Key attributes
· Proactive and solutions-focused · Highly organised and reliable · Accuracy and detail-oriented · Comfortable working at pace · Collaborative team player · Confident working independently when required
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Key responsibilities of the role
Fundraising support
Provide proactive, supporter-focused coordination across individual giving:
· Act as a responsive and professional first point of contact for supporter enquiries · Deliver end-to-end support for individual fundraisers, including onboarding, providing materials, social media promotion, and ongoing engagement · Ensure timely and personalised acknowledgement of fundraising efforts to support retention · Support the delivery of fundraising campaigns and appeals including the charity’s milestone 30th anniversary year in 2027
Event coordination
Play a hands-on role in the charity’s events and campaigns throughout the year. You’ll take ownership of selected events and support wider programme delivery too:
· Take lead responsibility for end-to-end delivery of the charity’s challenge events including Kiltwalk, Beast Race, Edinburgh Marathon Festival, Ride the North and an annual Skydive. Manage recruitment and sign-ups, fundraising support and on-the-day operations. · Support delivery of key events, including Brave and Courage on the Catwalk (P&J Live), Golf Event (Peterculter Golf Club and The Chester Hotel), Breakfast of Champions, our festive campaign, and our 30th anniversary programme · Provide on-the-day support for events, including occasional evening and weekend work · Support post-event follow-up, including income reconciliation and supporter stewardship
Data, administration and finance
Data is central to this role, and accuracy is critical. You will:
· Maintain and update the CRM system as it pertains to your stakeholders, ensuring accuracy, consistency and GDPR compliance · Carry out data entry, cleansing and reporting to support fundraising performance and insight · Process donations and support basic financial administration · Maintain organised records and documentation within SharePoint to support audit and reporting requirement
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Success in this role
The successful candidate will:
· Deliver an excellent experience for supporters and fundraisers · Coordinate challenge events efficiently and professionally · Maintain accurate supporter data and records · Contribute to income growth and supporter retention · Represent Friends of ANCHOR positively at all times
What we can offer you
We are a small, ambitious team that takes pride in delivering high-quality work and making a genuine difference.
You will work alongside supportive and dedicated colleagues, where your contribution will directly impact patients and families across the North-east of Scotland.
We offer:
· A supportive, mission-driven working environment within our fundraising office on Queens Road in Aberdeen · Opportunities to develop your skills across fundraising, events and supporter engagement · A team social budget and a funded wellbeing programme delivered during working hours · Support and funding for training and professional development
Occasional out-of-hours work is required, typically around major events or campaign activity including challenge events managed by this post-holder. This is managed through time off in lieu, agreed with your manager.
How to apply
Please email a CV and covering letter to erica.banks@friendsofanchor.org by 9am on Tuesday September 22. Initial interviews will be held that week. Please indicate if you are not available for interview that week.
Applications submitted without a covering letter will not be considered.
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