THE ELMS FUNERAL DIRECTORS LIMITED
Funeral arranger
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Company Description
THE ELMS FUNERAL DIRECTORS LIMITED is a professional funeral services company based at Weston super Mare. The organization is dedicated to supporting individuals, families, and communities with respectful and dignified funeral arrangements. The team focuses on providing compassionate guidance during times of loss, ensuring that services reflect the wishes, beliefs, and traditions of those they serve. The company values integrity, discretion, and high standards of care in all aspects of its work.
Role Description
This full-time on-site Funeral Arranger role is based in Weston-Super-Mare. The Funeral Arranger will support families in planning and organizing funeral services, including discussing options, gathering essential information, and coordinating service details.
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Responsibilities
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- Liaising with funeral directors, crematoria, cemeteries, clergy, and other service providers to ensure all arrangements run smoothly.
- Preparing documentation, maintaining accurate records.
- Providing clear, empathetic communication to clients.
- Contributing to the smooth operation of the funeral home.
- Assisting with viewings.
- Upholding professional standards of care and confidentiality at all times.
Qualifications
- Experience in funeral homes or funeral services, with an understanding of funeral arranging processes.
- Skills and knowledge in embalming or basic familiarity with mortuary procedures (formal qualifications or training a plus).
- Strong family services and client support skills, with the ability to offer calm, empathetic guidance.
- Excellent communication and customer service skills, including the ability to handle sensitive conversations with care.
- High level of professionalism, integrity, and discretion when dealing with confidential information.
- Strong organizational skills, attention to detail, and the ability to manage multiple arrangements and deadlines.
- Comfort working in a funeral home environment and willingness to adhere to health, safety, and regulatory requirements.
- Basic IT skills and ability to use office software for scheduling, documentation, and record keeping.
- Previous experience in bereavement support, healthcare, or community services is beneficial.
- Valid right to work in the UK and flexibility to work occasional evenings or weekends as required.
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