Harrods
Furniture Specialist
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About the Role
We’re currently looking for a full-time Furniture Specialist to join our welcoming and close-knit Harrods family in our Furniture department within the Fabric Library. If you are a luxury home décor enthusiast with an eye for detail and product specifications, passionate about exceptional customer service, and confident using technology (ordering systems, MS Excel, etc.), this is the perfect opportunity for you.
As a Furniture Specialist, you’ll be responsible for providing world-class, personal customer service and demonstrating exceptional product knowledge. You will proactively build a loyal client database and you will accurately process Furniture orders and continuously drive and convert leads to achieve business goals.
Your core responsibilities will be selling Furniture and bringing the customers' vision to life through using your product knowledge and service skills. You will collaborate with Private and Personal Shopping, along with our Harrods Interior Design Team. You will take ownership and be accountable for Furniture orders from start to finish, including aftercare, in order to maintain exceptional levels of customer service.
Within the team, there are also opportunities to specialise in Beds, supporting customers with sleep and mattress solutions. While prior experience in beds or sleep products would be advantageous, it is not essential.
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About You
You will ideally have experience working in a furniture & lifestyle environment with a premium or luxury retailer. You’ll be responsible for providing a world-class, personal customer service, demonstrating exceptional product knowledge, and building quality customer relationships to achieve business goals whilst being an ambassador for the values and Harrods brand.
You will also:
- Have experience offering a tailored personalised high-end luxury service to clients.
- Have a strong attention to detail.
- Have confident communication skills to liaise with multiple teams and partners.
- Be passionate about furniture and interior design.
- Be collaborative in your nature, and thrive as part of a team, building relationships with colleagues and customers alike.
- Experience within beds or sleep products would be advantageous.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
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Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook, or follow us on Instagram @togetherharrods
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