Steadman Brown
Gainsight Administrator
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We’re looking for a Gainsight Administrator to take ownership of a business-critical Customer Experience platform and support its continued development.
Gainsight is a core CX platform for the business, and you’ll combine hands-on administration with project delivery, platform improvements and stakeholder engagement.
This isn’t just a BAU support role. You’ll work closely with teams across Customer Experience, Customer Success and Technology to understand requirements, solve problems and help the business get more from its CX technology.
What you'll be doing
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- Own the day-to-day administration and configuration of Gainsight
- Deliver platform enhancements, projects and new functionality
- Manage reporting, dashboards, workflows, automation and data
- Work directly with stakeholders to gather and translate requirements
- Identify opportunities to improve processes and platform capabilities
- Support integrations across the wider CX technology landscape
- Maintain platform governance, data quality and best practices
- Help drive user adoption and maximise value from Gainsight
What we're looking for
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- Strong hands-on Gainsight administration experience
- Experience managing or taking ownership of a Gainsight environment
- Good understanding of Customer Experience / Customer Success
- Experience delivering platform projects and improvements
- Strong stakeholder management and requirements gathering skills
- Knowledge of reporting, automation, data and integrations
- Experience across wider CX or CRM technologies would be beneficial
Additional Information
- This is an immediate start contract position.
- Outside IR35
- 6 month duration
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