Metroline Ltd
Garage Administration Assistant - ML147
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Job Title
Garage Administration Assistant
Line Manager
Mileage Administration Team Leader
Department
Operations
Location
Perivale Garage
Job Summary
The Garage Administration Assistant will work closely with and report directly to the Mileage Administration Team Leader. Responsible for ensuring the smooth administration of Metroline’s lost mileage reporting and related functions. The post holder must have a thorough knowledge of all garage administration functions to be able to undertake broader garage administration tasks as and when required.
Main Responsibilities
- To provide an administration service to the garage management teams in respect of mileage administration and associated records
- Reconcile lost mileage records, compile lost mileage returns through the MTV system and audit in accordance with contract compliance;
- Record and maintain details/records of all garage incidents/accidents, including input into IRIS system;
- To ensure full compliance with standard garage procedures through regular monitoring and audits. To produce audit reports and liaise with the team leader and appropriate managers on the results;
- To promote a high level of employee relations through good working practices and to create effective working patterns to ensure the smooth running of the garages
- To carry out period end returns as required, compile payroll information for garage staff using various systems. Complete, distribute and ensure return of all external off charges by specified deadlines;
- Compile minutes of meetings
- To receive and deal with public complaints and Police enquiries, ensuring they are dealt with in accordance with company policy and legal requirements;
- Open, distribute and where appropriate, deal with all garage mail and correspondence, both internal and external;
- Document any lost property received and prepare for dispatch;
- Ensure all administration records pertaining to staff, and any equipment and property issued to them, are maintained and updated;
- To monitor and reorder stocks of stationery, ticket rolls and any other item required to ensure continued efficient operation of the output.
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Essential Criteria
- Previous experience within an administrative role is an advantage;
- Skilled in the use of IT systems, including Excel, Word, Email and Oracle;
Competencies & Skills
- Ability to manage own workload effectively and work to deadlines;
- Excellent interpersonal skills;
- Attention to detail;
- Ability to take accurate minutes at meetings;
- Able to use own initiative when dealing with issues and escalate where necessary;
- An understanding/appreciation of the service requirements and the management of day to day operational issues;
- Excellent oral and written communication skills.
Hours of work
38 hours per week, Monday to Friday
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