Halfords
Garage Support Specialist
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About us
Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We’re a place for co-creators: people who want to make a real impact, take ownership and be part of something that’s still evolving.
As the UK’s leading retailer of motoring and cycling products, we’re supported by one of the country’s largest independent vehicle servicing, maintenance and repair networks through Halfords Autocentres. This breadth gives us a strong, stable foundation - and the freedom to keep innovating and growing.
That means real variety for our colleagues, along with the opportunity to learn, stretch and develop as the business moves forward. Whatever your role, you’ll be part of a team focused on delivering exceptional service - using your expertise to solve problems, guide customers and help keep the nation moving with confidence.
About the role
Reporting to the Communications & Support Manager, the Garage Support Specialist is responsible for providing day-to-day operational support to garages, ensuring issues are resolved efficiently and consistently. The role plays a vital part in maintaining smooth operations and supporting high service standards across the network.
The Garage Support Specialist acts as a key link between garages, field teams, and the Support Centre, driving clear communication, strong alignment, and effective two-way feedback. This ensures that priorities are understood, challenges are addressed quickly, and stakeholders remain connected and informed.
Working cross-functionally, the role supports the delivery of key business initiatives and projects by translating central plans into practical, workable solutions for the field. It also ensures that feedback from garages is captured, shared, and acted upon, contributing to continuous improvement and more effective ways of working.
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Key responsibilities
- Provide day-to-day operational support to garages, ensuring issues are resolved efficiently and consistently.
- Act as a key liaison between garages, field teams, and the Support Centre to enable clear communication, alignment and effective two-way feedback.
- Support communication activities as required, ensuring messages are clear, timely, and well understood by both garages and field teams.
- Work cross-functionally with central teams to understand garage needs and translate business requirements into practical, workable solutions.
- Support the delivery of key business initiatives and projects, ensuring successful implementation within garages and capturing feedback to drive continuous improvement.
- Identify recurring issues and opportunities within garages, taking appropriate action or escalating where necessary to improve processes and service delivery.
- Maintain a strong understanding of garage operations to ensure all support provided is relevant, practical, and aligned with operational realities.
- Undertake occasional site visits to support implementation, problem-solving, and engagement with field teams where required.
About you
- Experience within an autocentre background is essential for this role.
- Experienced operational background, with the ability to work effectively in a fast-paced, high-change environment.
- Confident working on your own initiative, with the capability to identify improvements and deliver them through to completion.
- Strong attention to detail, with a focus on producing accurate, high-quality work.
- Proactive and solution-focused, with the ability to manage multiple priorities effectively.
- Collaborative mindset, with a willingness to support colleagues across the wider business.
- Able to build positive working relationships and contribute to a supportive, high-performing team environment.
- Strong communication skills, with the ability to convey information clearly and effectively to different audiences.
- Comfortable working cross-functionally and influencing stakeholders at different levels.
- Organised and adaptable with the ability to respond to changing priorities and business needs.
- A continuous improvement mindset, with a drive to enhance processes and ways of working.
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Reward & benefits
- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.
- Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
- We offer hybrid working in our Support Centre, you will be based at our Support Centre 2 days a week with an optional 3 days working from home.
- You will have access to a wealth of employee discounts across the Halfords suite of products and services.
- Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
At Halfords, we operate a hybrid working policy with 2 days on site at our Support Centre in Redditch.
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