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Crew Technical Support Role
Supports the Technical team in the smooth and commercial delivery of the Crew product range to drive profitable sales growth. This role supports the management of the technical process to ensure that the collections are developed and created to the standards of Crew clothing in terms of fit, performance, and construction to business timeline, with the brand essence of the Crew Clothing, and in line with department and business expectations.
Responsibilities
- Assisting the technical team in the fit process from concept to production.
- Assisting the technical team in managing the on-time delivery of all departments and ensuring at least 98% on-time delivery.
- Assisting in the general admin of the technical team in terms of supplier liaison, filing, sample measuring, sample storage, and fit sessions prep.
- Supports the technical team in the smooth and commercial delivery of the Crew product range to drive profitable sales growth.
- Supports supplier relationships by communicating team expectations regularly.
- Supports communication with key stakeholders for any product or process improvements, within the timeline and signed off by the Head of Technical.
- Supports the technical team in pack set up each season.
- Collate and send samples to DC as directed and when required.
- Support Technical team on daily ad hoc duties.
- Helps to organise supplier and team meetings.
- Assist with QC inspections as directed and when required.
- Maintain filing system and general administration.
- Participate in team and department meetings.
- Carry out competitor shopping reports and presenting findings when requested by the Technical Manager.
- Acts as an ambassador for Crew Technical Team.
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Supplier Development
- Helps communicate fit/assessment comments to the suppliers.
- Working closely with suppliers to ensure test reports and other key documents are submitted and reviewed in line with critical path dates.
- Ensures the suppliers understand Crew Technical Standards and Procedures.
Key Skills and Experience
Essential
- Minimum 1 to 1/2 years experience in the same or similar role.
- Excellent communication and organisational skills.
- Excellent computer literacy in Excel/Outlook/Word.
- Ability to prioritise and manage a work schedule whilst working to tight deadlines.
- Ability to initiate and build strong relationships with supplier and other department members.
- Ability to work as part of a team, but motivated and able to work independently.
- Understanding of the product function and critical path processes.
- Able to work with pace and energy.
- Ability to communicate clearly any quality-related issues to the Product Development team, Head of Product, and Head of Merchandising.
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Desirable
- Desire to learn understanding of garment construction, the fitting process, and production processes.
- Passion for product and keen to learn.
- Positive and solutions-oriented.
- Keen to progress within role.
What we can offer you:
- Staff Discount
- Uniform allowance
- Pension scheme
- Refer a Friend scheme
- Training and career development
- Supportive and rewarding culture
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