Reckitt
GBS Operating System Project Manager
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We are Reckitt
Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.
Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. GBS
Our team is not just another department; we're strategic partners and catalysts for change, who use our expertise to drive sustainable growth and create and protect value for Reckitt.
Working with the GBS team and global functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different areas of the business, you'll keep learning exciting new approaches and be at the leading edge growing Shared Services capabilities.
About the role
GBS Project Managers sit within the PMO team in Global Business Services. The team provides dedicated resources to work alongside the GBS strategic projects and programmes. As GBS embarks on implementing its Service Management Operating System, your role as a PM in this delivery programme will present an exciting opportunity to be involved in the delivery of a key workstream and how we transform our business.
Your responsibilities
- Lead the day-to-day operational and tactical delivery of assigned projects, including tracking progress, managing dependencies, and proactively identifying and mitigating risks, issues, and constraints (resource, time, and budget)
- Manage project scope and stakeholder expectations, ensuring any changes are assessed for impact on cost, timeline, and resources, and appropriate approvals are obtained from sponsors
- Produce clear and timely project reporting, including progress updates, success metrics, and lessons learned, to ensure transparency and continuous improvement across the programme
- Plan, facilitate, and follow up on governance forums, including steering committees and RAID management, ensuring actions are tracked and delivered
- Collaborate effectively with internal programme team, external delivery partners and suppliers to drive successful project outcomes and maintain strong working relationships
- Ensure adherence to the organisation’s Project Management Framework, standards, methodologies, and tools
- Define and maintain clarity of roles and responsibilities within the project team, including ownership models such as RACI
- Demonstrate strong and visible leadership, acting with integrity, transparency, and professionalism in all interactions with stakeholders and team members
- Set, manage, and continuously align project expectations while effectively delegating tasks and managing delivery across cross-functional teams
- Identify, manage, and resolve conflicts or competing priorities between individuals, teams, or stakeholder groups
- Build and maintain strong, trusted relationships with business stakeholders to support successful delivery and long-term engagement
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The experience we're looking for
- Project delivery: Proven experience delivering complex projects end-to-end within agreed scope, time, cost, and quality constraints. Strong planning, execution, and coordination skills with a high level of attention to detail.
- Project oversight: Demonstrated ability to manage risks, issues, dependencies, and governance within a structured environment. Experience applying project management methodologies (e.g. PRINCE2, Agile, Waterfall, or hybrid approaches).
- Stakeholder management: Ability to build trusted relationships, influence decision-making, and engage effectively at all levels. Experience working with senior stakeholders and cross-functional teams to drive alignment and outcomes. Understanding of IT&D landscape and ways of working.
- Communication: Excellent verbal and written communication skills, with the ability to tailor messaging to different audiences, including clear reporting and impactful presentations.
- Leadership: Ability to lead without direct authority, motivate and inspire teams, and drive accountability across diverse stakeholder groups.
- Problem-solving: Strong analytical and critical thinking skills, with the ability to navigate ambiguity, evaluate options, and make informed decisions.
- Organisation & prioritisation: Highly organised with the ability to manage multiple priorities in a fast-paced environment while maintaining quality and focus.
- Supplier & partner management: Experience working with third-party suppliers or delivery partners, ensuring effective collaboration and holding partners accountable for delivery.
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The skills for success
- Strong project and leadership skills
- Task Execution Under Pressure
- Commercial Awareness
- Good problem-solving and decision-making ability
- Strong communication and influencing skills
- Collaboration and partnership building
- Relationship Management
- Adapt to changes in technological development plans
- Ability to challenge the status quo and propose improvement
- Stakeholder Influence & Change Leadership
What we offer
With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.
We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy
Equality
We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.
All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
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