Digital Realty
GCC Analyst II
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
GCC Analyst
We’re seeking a GCC Analyst to join our Global Command Centre (GCC), providing operational monitoring, coordination, and customer support for critical data center services. This role is central to ensuring service continuity by managing alerts, incidents, and customer requests through structured processes and clear communication.
The GCC Analyst acts as a coordination and escalation point, working closely with internal technical teams and external customers. You’ll operate in a structured, shift-based environment, supporting service reliability and customer experience. Focusing on technical queries and customer support, you will play a key part in our GCC team.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Responsibilities
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Monitor data center infrastructure and customer systems during assigned shifts
- Triage alerts, incidents, and service requests in line with defined procedures
- Coordinate incident response by engaging the appropriate technical teams
- Track incidents through to resolution, ensuring clear and timely communication
- Manage customer requests and escalations in line with SLAs
- Maintain accurate documentation, logs, and shift handovers
Qualifications
- 2+ years experience in a helpdesk, service desk, NOC, or customer service environment
- Experience working in an international Business to Business environment (ideally IT, data centers, or telecommunications) is highly desirable
- Comfortable working in an operational, process-driven support role
- Strong written and verbal communication skills
- Good analytical and problem-assessment skills
- High attention to detail and strong organizational abilities
- Focus on service quality, customer experience, and meeting SLAs
- Flexibility to work 12-hour shift patterns
- Ability to remain calm, structured, and professional under pressure
- Previous experience/exposure to Data Centers is highly desirable but not essential
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills