HSBC Global Services Limited
GenAI Platform Engineer, Senior Associate Director
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If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.
We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.
As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
The Group AI Platform team sits within CTO Platforms, part of HSBC’s Chief Technology Office (CTO). Our platform provides a “paved road” for AI delivery across the bank bringing together seamless access to AI models and infrastructure.
Joining this global team means working at the centre of HSBC’s AI enablement partnering with multiple lines of business and functions across regions to turn AI capabilities into reliable, repeatable services that deliver measurable business value.
We are seeking an GenAI Platform Engineering Senior Associate Director to join our team.
You will be responsible for shaping program strategies and ensuring alignment with HSBC's strategic objectives. You will oversee delivery, governance, and reporting to stakeholders, while building strong relationships with senior stakeholders. Your expertise will guide financial management and resource allocation, and you will collaborate with various teams to ensure adherence to technology practices and quality assurance processes. This position offers the chance to influence decision-making and drive successful outcomes across the organization.
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In this role, you will:
- Partner with cross-functional stakeholders to define, build and implement a Generative AI Agent platform supporting priority banking services from discovery through production rollout.
- Architect enterprise-grade platform capabilities, including agent orchestration (supervisors/super agents), workflow design, tool/function integration, memory and state management, skill registry/management, and reusable patterns that enable consistent delivery across teams.
- Drive platform adoption at scale by creating reference implementations, onboarding pathways, developer enablement (APIs/SDKs, templates, documentation), and governance that accelerates safe, repeatable delivery of agent solutions.
- Own platform performance management: define success metrics and SLOs, implement observability (logs/metrics/traces), run evaluations, and continuously tune reliability, accuracy, latency and cost to optimise outcomes.
- Oversee end-to-end delivery execution, proactively managing scope, risks, dependencies and milestones; coordinate across teams to remove blockers and ensure timely, high-quality outcomes.
- Act as a trusted advisor to senior leadership, translating technical options into clear recommendations, trade-offs (value/risk/cost), and delivery plans to support informed decision-making.
- Stay current on GenAI/agent advancements (including LangChain/LangGraph and emerging alternatives), assess applicability to HSBC use cases, and drive pragmatic upgrades that keep the platform secure, compliant and competitive.
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To be successful in this role you should have the following skills:
- Demonstrated engineering expertise delivering production-grade software in either Python, Java or Golang,
- Prior experience with cloud solutions such as AWS, Azure or GCP
- Ability to deploy and operate services in production (Docker/Kubernetes preferred)
- Strong GenAI / LLM Delivery experience building and shipping LLM/GenAI applications;
- Hands-on experience designing and building agentic AI solutions (agent workflows, multi-agent orchestration, tool/function calling, RAG/search, and vector databases), including agent tooling and integration patterns (e.g., MCP).
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.
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