Hartford Care
General Assistant
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Role: 36 hours - includes alternate weekends
Location: West Cliff Hall Care Home, West Street, Hythe, Hampshire, SO45 6AA
About The Role
We are looking for a friendly, caring and approachable General Assistant to join our care home team.
As a General Assistant, you will play an important role in creating a welcoming and enjoyable experience for our residents. You will be a familiar and friendly face around the home, helping to serve food and drinks while taking the time to chat with residents and make them feel comfortable and valued.
This is a front-of-house, resident-facing role, so we are looking for someone who genuinely enjoys talking to people, has a warm personality and takes pride in providing excellent service.
Key Responsibilities
- Welcome and interact with residents in a warm, friendly and respectful manner.
- Serve tea, coffee, drinks, sandwiches, snacks and meals to residents.
- Assist with serving breakfast, lunch, dinner and refreshments throughout the day.
- Talk and engage with residents while serving them, helping to create a pleasant and sociable mealtime experience.
- Ensure residents receive their meals and drinks in a timely and welcoming manner.
- Help set up and clear dining areas before and after meals.
- Keep dining and serving areas clean, tidy and presentable.
- Follow food hygiene, health and safety procedures at all times.
- Report any concerns about a resident's wellbeing, appetite or dietary needs to the appropriate member of staff.
- Work closely with the care and kitchen teams to ensure residents receive a positive mealtime experience.
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About You
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We are looking for someone who is:
- Friendly, warm and approachable.
- Naturally confident when speaking with people.
- Patient, kind and respectful towards older people.
- Comfortable chatting with residents and building positive relationships.
- Reliable and well organised.
- Presentable and professional.
- Happy working as part of a team.
What You'll Bring To The Role
A smile, a friendly conversation and a cup of tea might seem like small things, but they can make a big difference to someone's day.
As a General Assistant, you will help make mealtimes something residents can look forward to, providing not just food and drinks but also companionship, conversation and a warm, welcoming experience.
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