JLL
General Duties Operative
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JLL General Duties Operative
Position Overview
The General Duties Operative is a facilities support role responsible for maintaining building operations, cleanliness, and overall workplace functionality. This position may include Experience Associate (XA) duties, supporting both the physical environment and employee/visitor experience.
Key Responsibilities
Facilities & Maintenance Support
- Perform general building maintenance tasks including minor repairs, fixture replacements, and equipment checks
- Conduct routine inspections of facilities to identify maintenance needs or safety hazards
- Respond to service requests and work orders promptly
- Assist with setting up and breaking down meeting rooms, events, and conferences
- Monitor and maintain building systems (lighting, HVAC, plumbing) and report issues to technical teams
- Support move management activities including furniture assembly and space reconfiguration
- Maintain inventory of supplies and equipment
Cleaning & Housekeeping
- Ensure cleanliness and tidiness of common areas, meeting rooms, restrooms, and workspaces
- Perform cleaning duties as required to maintain hygiene standards
- Manage waste disposal and recycling programs
- Restock consumables (paper products, cleaning supplies, pantry items)
Experience Associate (XA) Duties
- Serve as a friendly point of contact for employees and visitors
- Welcome guests and provide directions or assistance as needed
- Coordinate hospitality services including catering, beverage service, and amenity management
- Support workplace events and employee engagement activities
- Monitor and respond to service requests through facility management systems
- Assist with meeting room bookings and technology setup
- Maintain professional appearance of reception areas and communal spaces
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Health, Safety & Compliance
- Follow health and safety protocols and procedures
- Report safety hazards, incidents, or equipment malfunctions immediately
- Ensure compliance with building regulations and company policies
- Participate in emergency response procedures as trained
Customer Service
- Provide excellent service to building occupants and visitors
- Handle inquiries and resolve issues efficiently and professionally
- Communicate effectively with facility management teams and vendors
- Maintain positive relationships with all stakeholders
Required Qualifications
Education & Experience:
- High school diploma or equivalent
- Previous experience in facilities, maintenance, hospitality, or customer service roles preferred
- Experience in commercial office environments is advantageous
Skills & Competencies:
- Basic handyman/maintenance skills
- Strong customer service orientation
- Excellent communication and interpersonal skills
- Ability to prioritize tasks and work independently
- Physical ability to lift and move items (typically up to 25-50 lbs)
- Flexible and adaptable to changing priorities
- Professional appearance and demeanor
- IT Proficiency
Desirable:
- Knowledge of building systems and equipment
- Experience with facility management software or work order systems
- Understanding of health and safety regulations
- First aid certification
Working Conditions
- Full-time position with standard business hours (may include early mornings or occasional evenings for events)
- Primarily on-site role with mobility throughout the facility
- Physical work including standing, walking, bending, lifting, and climbing ladders
- May require flexibility for emergency response or event support
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Note: Specific duties, requirements, and job titles may vary by location, client site, and organizational needs. This description represents a general overview of responsibilities commonly associated with this role at JLL.
Location:
On-site –Cheshire, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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