Performance management and continuous improvement

• Drive a strong performance management culture across shore and onboard teams, working directly with vessels to ensure expectations are clear, performance is reviewed regularly and improvement actions are followed through.
• Use appraisal outcomes, promotion recommendations, retention data, welfare indicators, vessel feedback and operational performance trends to identify development needs and improve crew capability.
• Work with Masters, Chief Engineers, vessel leadership teams and Manning Offices to identify performance gaps, agree development plans and support the progression of high-potential seafarers.
• Ensure onboard feedback is used constructively to strengthen training, coaching, succession planning and long-term crew development across the Bulk fleet.
• Ensure poor performance, conduct concerns and disciplinary matters are addressed promptly, consistently and in line with company procedures.

Data-driven decision making

• Use crew data, performance trends, retention metrics, appraisal outcomes, cost information and vessel feedback to inform decisions and prioritise improvement actions.
• Provide clear reporting and insight to help shore and vessel leadership understand risks, opportunities and progress against objectives.
• Turn insight into practical actions that strengthen crew planning, pool development, retention, succession planning and operational performance.

Emergency response

• Respond to and attend out-of-hours emergency response meetings in collaboration with the Director of Crewing.
• Remain flexible and available for on-call responsibilities.
• Understand emergency duties and practices onboard vessels.
• Agree the crew communication strategy and required support actions with the Director of Crewing and DPA.

SMS, safety culture and operational assurance

• Promote SMS policy, safety culture and operational discipline across vessels, Manning Offices and the Crew Department.
• Ensure SMS requirements are implemented, maintained and continuously improved within crew operations.
• Review incidents, claims, audit findings and operational feedback to identify root causes and ensure appropriate corrective and preventive actions are completed.
• Participate in Shore Safety and Management Review meetings and ensure agreed crewing-related actions are completed as soon as practicable.

Projects and change delivery

• Lead and support strategic crewing projects that improve capability, efficiency, compliance and the overall effectiveness of the crew operating model.
• Work with cross-functional stakeholders to deliver projects relating to crew systems, process improvement, reporting, policy implementation, Manning Office development and fleet expansion readiness.
• Ensure project outcomes are clearly defined, communicated and embedded into day-to-day crew operations.
• Monitor progress, manage risks and ensure agreed actions are delivered in line with business priorities and stakeholder expectations.

Skills profile

Relevant experience & education

• Strong academic record; professional maritime qualifications, seafaring experience or equivalent industry experience would be an advantage.
• Proven management experience within shipping, crewing, marine operations or a comparable international operating environment.
• Strong understanding of crew management, vessel manning requirements and the operational demands of managing a diverse fleet.
• Experience developing crew pools, succession plans and future capability to support fleet growth.
• Expert knowledge of charterer requirements, RightShip, DBMS, SMS, Flag Administration requirements
• Strong knowledge of Collective bargaining agreements and MLC obligations and how to ensure optimal compliance while driving simplification.
• Demonstrated ability to drive performance management, crew development and continuous improvement across shore-based teams, Manning Offices and onboard leadership.
• Commercially astute, with experience managing budgets, controlling costs and delivering efficiency improvements without compromising safety, quality or compliance.
• Confident using data, reporting and performance insight to inform decisions, identify risks and support strategic workforce planning.
• Proven ability to lead projects, implement change and embed new systems, processes or operating models into crew operations.
• Highly effective at building relationships across a global, multicultural organisation, including with senior stakeholders, Manning Offices, vessel leadership and external partners.
• Strong leadership profile, with the ability to set standards, coach others and lead from the front when required.
• Flexibility to travel and respond to out-of-hours calls as required.

It is with regret that due to the high volume of applications only shortlisted candidates will be contacted.