Role: General Business Manager

Location: Flexible across London
Hours: 37.5 Hours

Are you ready to rethink your routine? We're looking for a General Business Manager to join our London Retail Team. This role reports into the Regional Sales Manager and gives our London stores flexible, senior leadership wherever the business needs it most — covering store leadership gaps, holidays and vacancies, supporting events and launches, and developing our teams.

A Trinny London Business Manager is the true heart of where everything happens. As a leader you will be a presence on the shop floor, embodying our mission of giving our customers the tools they need to be their best every day, using our stackable, portable, curated makeup and our award-winning skincare. You'll combine next-level artistry skills with impressive product knowledge and a passion for people. You believe in the product being accessible to everyone, and you adapt your approach to reflect the experience your customer is looking for.

London is one of our fastest-moving markets, and in this role you'll be a trusted, adaptable leader who can step into any London store, quickly understand its team and its numbers, and drive performance from day one and will be key in maintaining this across our London store through periods of high demand, change and growth.

The Role

Your core purpose is to deliver empowering and inspiring leadership wherever and whenever it's needed, across our London stores. Your daily to-dos might look like this:

• Lead your team from the front by:
  • Achieving your own targets
  • Improving your product knowledge and remaining up to date with beauty trends
  • Conducting appointments and elevating your artistry
  • Always demonstrating a customer-centric approach
• Work flexibly across our London stores (including our flagships Kings Road, Oxford Street and Liberty), deployed by your Regional Sales Manager according to business need, step onto counters as its acting Business Manager, implementing impactful and commercial business plans
• Provide leadership support to stores operating dual-site or reduced management structures, ensuring operational standards and commercial performance kept consistent
• Support stores through peak trading periods, product launches and periods of exceptional demand
• Complete and distribute rotas, as well as logging payroll, sickness, holidays, 121 notes, ROCs and RTW checks to our HR system
• Oversee the execution of inventory checks, stock counts and visual merchandising
• Accurately follow health and safety procedures
• Utilise retail management and team meetings to feedback on your counter’s performance
• Ensure that your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Education and Training Team, People Team and Regional Sales Manager where deemed necessary
• Own recruitment for your counter, ensuring roles are filled within a timely manner, in line with counter budget and candidates that are diverse and align with Trinny London values
• Motivate your team to continually strive to improve their artistry, product knowledge and performance, utilising the education and training team and resources
• Conduct weekly 121s and monthly reviews, championing your team’s ambitions to progress
• Independently address any performance, attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support, escalating when necessary