CAMHS Professionals
General Manager
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General Manager
About Us
CAMHS Professionals is a specialist healthcare staffing and recruitment agency with over a decade of experience supporting children, young people and adults with complex mental health, learning disability and behavioural needs. Built on a clinical CAMHS background, we supply high quality clinical and support staff and deliver bespoke complex care packages to local authorities, NHS trusts and independent providers across the UK. We are a growing business, including the recent launch of our education recruitment division, and are looking for an experienced General Manager to help lead the next stage of that growth.
The Role
The General Manager will be responsible for the day to day leadership of the business, overseeing both the sales and operations functions and ensuring they work together to deliver on company targets. Reporting directly to the CEO, you will turn strategy into clear plans, drive performance across the teams, and make sure that the growth we win is delivered safely, compliantly and profitably.
This is a hands on leadership role suited to someone who understands the recruitment model inside out, is confident managing people and numbers, and can hold teams to high standards while building a positive, accountable culture.
Responsibilities
Leadership and Strategy
- Work closely with the CEO to set business plans, annual targets and budgets, and translate these into clear objectives for each team
- Lead, manage and develop the sales, recruitment, compliance and operations teams, including line management of team leaders and senior staff
- Build a high performance culture with clear accountability, regular one to ones, performance reviews and development plans
- Act as a senior point of contact for key clients, escalations and strategic partnerships
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Sales and Commercial Performance
- Oversee the business development and recruitment consultant teams, setting and monitoring KPIs for activity, placements, revenue and gross profit
- Drive new business across local authorities, NHS trusts and private providers, alongside growth within existing accounts
- Oversee pricing, margins and rate negotiations to ensure every placement and care package is commercially sound
- Support the tender and framework pipeline, ensuring bids are well planned, compliant and submitted on time
- Track pipeline, forecast revenue and report regularly on performance against target
Operations and Delivery
- Oversee the delivery of temporary, permanent and block staffing and complex care packages, ensuring shifts are filled reliably and to a high standard
- Ensure robust compliance processes are followed at all times, including right to work, DBS, professional registration, references, training and revalidation
- Work with the clinical and compliance teams to maintain safe practice and uphold safeguarding standards across all services
- Oversee back office functions including timesheets, payroll, invoicing and credit control, working closely with finance to protect cash flow
- Review systems and processes regularly, identifying improvements in efficiency, candidate experience and client service
- Manage client complaints, incidents and quality issues promptly and professionally, making sure lessons are learned and acted upon
People and Resourcing
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- Plan headcount and recruit into internal roles as the business grows
- Oversee candidate attraction and retention strategies to maintain a strong, reliable workforce across nursing, psychiatry, AHP, psychology, social work and support roles
- Ensure internal policies, HR processes and training are followed consistently
Qualifications
- Proven experience in a senior management role within a recruitment agency, ideally healthcare, social care or education staffing
- Strong track record of leading both sales and operational teams and delivering against revenue and profit targets
- Solid understanding of the recruitment business model, including temporary and permanent billing, margins and cash flow
- Good knowledge of compliance requirements in healthcare staffing, and awareness of CQC, Ofsted and safeguarding standards
- Experience working with public sector clients, frameworks and tenders is highly desirable
- Commercially minded, with confidence reading P&Ls, managing budgets and reporting to senior leadership
- Excellent leadership, communication and interpersonal skills, with the ability to motivate teams and handle difficult conversations
- Highly organised, able to manage competing priorities in a fast paced environment
- Comfortable using CRM, timesheet and finance systems, and using data to drive decisions
What We Offer
- Competitive salary 50k - 60k
- Performance related bonus linked to company targets
- A senior role with genuine influence over the direction and growth of the business
- The opportunity to work within a clinically led organisation making a real difference to children, young people and adults
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