Rendall & Rittner
General Manager
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GENERAL MANAGER
Rendall & Rittner
up to £95,000
Centre Point - WC1A 1DB
Mon - Fri 0830 - 1730
DEVELOPMENT DETAILS
Step into a landmark luxury residence in the heart of the West End, where floor-to-ceiling views meet hotel-style amenities. You’ll lead operations for a vibrant community with a 24-hour concierge, pool, spa, gym, sauna, cinema and a stylish residents’ lounge. With Soho and Covent Garden moments away and Tottenham Court Road station directly below, you’ll manage a fast-paced, high-profile environment that blends five-star service with impeccable safety, upkeep and resident experience.
ROLE EXPECTATIONS
You will lead the on-site team and all building operations, ensuring outstanding service, strict compliance and a beautifully maintained environment across premium amenities. Most days you’ll balance resident engagement with contractor oversight, financial control, health and safety, and performance against KPIs. You’ll be the visible ambassador for quality, problem-solving in real time and planning ahead to keep everything running seamlessly.
What Success Looks Like
- Residents consistently rate service as exceptional, with swift resolution of issues and proactive communication.
- Health and safety, fire and water hygiene compliance are exemplary, with spotless audit results and well-drilled procedures.
- Amenities, M&E and common areas are immaculately presented and reliably operational, with minimal downtime.
- Budgets, service charges and procurement are well managed, with savings achieved without compromising quality.
- A motivated, well-trained team meets KPIs and SLAs, supported by clear standards and regular coaching.
- Stakeholder relationships (residents, client, contractors, neighbours) are collaborative, transparent and trust-based.
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How You'll Spend Most Of Your Time
- Leading, scheduling and coaching the building teams to deliver five-star service around the clock.
- Overseeing amenity operations and maintenance, coordinating specialist contractors and planned works.
- Owning health, safety and compliance, including audits, risk assessments, drills and accurate records.
- Managing budgets, service charge forecasting, invoicing, procurement and contract performance.
- Handling resident communications, meetings and feedback, turning insights into service improvements.
- Conducting regular building walks, quality inspections and following through on actions to completion.
Who This Role Is For
- You thrive in high-end, high-visibility environments and set the tone for service excellence.
- You balance a warm, people-first approach with rigorous operational discipline and follow-through.
- You stay calm under pressure, make sound decisions quickly and communicate with clarity.
- You’re commercially aware, data-informed and comfortable challenging suppliers to raise standards.
- You take pride in presentation, safety and detail, and inspire others to do the same.
Experience That Helps
- Managing complex residential or mixed-use buildings with premium amenities and 24/7 operations.
- Leading multi-disciplinary on-site teams and driving performance through KPIs and coaching.
- Overseeing compliance frameworks (H&S, fire, water), M&E plant rooms and planned maintenance.
- Working closely with residents, clients and contractors, resolving issues and managing change.
- Budget ownership, service charge administration and delivering value through procurement.
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What We Offer
- 25 days holiday plus bank holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness and entertainment
About Rendall & Rittner
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
How We Hire
- Initial conversation with our talent team
- Interview focused on leadership, resident experience, operational excellence, compliance and commercial acumen
We aim to complete the process within two to three weeks and communicate clearly throughout.
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All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
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