Fortnum & Mason
General Manager - 45 Jermyn Street
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General Manager – 45 Jermyn St
Location: 45 Jermyn Street, St James's, London
Nestled in the heart of St James's, 45 Jermyn Street is a renowned destination celebrating classic British hospitality, exceptional dining, and impeccable service. With a reputation for excellence and a loyal clientele that includes London residents, international visitors, and business professionals, we are seeking an outstanding General Manager to lead our iconic restaurant.
This is a unique opportunity for an experienced hospitality leader to take full ownership of the operation, driving commercial success while delivering a memorable guest experience that reflects the heritage and prestige of 45 Jermyn Street.
Why Work For Us?
- Competitive salary and performance-related bonus
- Discretionary annual bonus
- Generous dining and retail discounts
- 28 days holiday, plus additional wellbeing and birthday leave
- Matched pension contribution scheme
- Excellent career development and progression opportunities
- Recognition and reward programmes for outstanding performance and long service
- Opportunity to lead one of London's most distinguished hospitality venues
Key Responsibilities
Operational Leadership
- Lead the day-to-day operation of 45 Jermyn Street, ensuring exceptional service standards at all times.
- Maintain the highest levels of food quality, beverage service, cleanliness, and presentation.
- Ensure all operational processes are executed efficiently and consistently.
- Champion a culture of hospitality excellence across the restaurant.
Commercial Performance
- Take full accountability for the restaurant's financial performance, including revenue, profitability, and cost management.
- Manage budgets, forecasting, labour costs, stock control, and business planning.
- Identify and implement opportunities to increase sales and maximise profitability.
- Regularly review performance metrics and implement action plans to achieve business objectives.
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Guest Experience
- Deliver an exceptional and memorable experience for every guest.
- Build and maintain strong relationships with regular guests, VIPs, corporate clients, and key stakeholders.
- Proactively manage guest feedback and resolve service issues with professionalism and urgency.
- Continuously seek opportunities to enhance the customer journey.
Team Leadership & Development
- Recruit, train, develop, and inspire a high-performing team.
- Conduct regular performance reviews and provide coaching to support career development.
- Foster a positive, inclusive, and engaging working environment.
- Lead by example and promote a culture of accountability, teamwork, and excellence.
Health, Safety & Compliance
- Ensure compliance with all company policies, food safety regulations, licensing requirements, and health and safety legislation.
- Maintain high standards of operational compliance and risk management.
- Conduct regular audits and ensure corrective actions are implemented promptly.
Business Development
- Develop relationships within the local community and hospitality sector.
- Support marketing initiatives, partnerships, and promotional activities.
- Identify and pursue new opportunities to drive business growth and enhance the restaurant's reputation.
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Skills & Experience
- Significant experience as a General Manager within a premium, luxury, or high-volume restaurant environment.
- A proven track record of delivering exceptional guest experiences and strong commercial results.
- Strong financial acumen, including budget management, forecasting, and cost control.
- Exceptional leadership skills with experience managing and developing large teams.
- Excellent communication and stakeholder management abilities.
- Strong organisational skills with the ability to prioritise effectively in a fast-paced environment.
- Comprehensive knowledge of food safety, health and safety, and licensing regulations.
- A genuine passion for hospitality and delivering outstanding service.
What Success Looks Like
As General Manager of 45 Jermyn Street, you will create an environment where guests receive exceptional experiences, employees thrive and develop, and the business consistently achieves its commercial objectives. You will act as a brand ambassador for one of London's most respected dining destinations, ensuring every aspect of the operation reflects the values, standards, and reputation of 45 Jermyn Street.
We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from all backgrounds and celebrate diversity in all its forms. Our commitment is to provide equal opportunities regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
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