General Manager

A General Manager’s position is to maintain a safe, profitable, comfortable work environment where employees can grow and learn, guests can come and relax, and where the community feels a sense of belonging through local contributions and peer-based relationships.

Responsibilities

• Recognize guest needs in advance, market to the geographic area, and interact with the corporate office to create sales growth and local brand recognition within the target demographic of the restaurant.
• Adhere to and enforce all policies and procedures outlined by the corporate office with Assistant Managers, the Kitchen Manager, and all hourly employees.
• Interact with management and hourly employees in a friendly and non-coercive manner to carry out their assigned duties and provide each guest with the ultimate dining experience.
• Retain a current manager food safety certification.
• Handle payroll calculations, all back office duties, all cash handling with documented record keeping, and ensure all invoices are turned in properly and on time.
• Maintain entertainment and advertising accounts for the specific store.
• Ensure the cleanliness, safety, and integrity of both the interior and exterior of the restaurant through proper utilization of hourly staff and contracted purveyors.
• Oversee in-store human resources functions such as hiring, firing, training, coaching, counseling, and developing new or current employees including hourly staff, the Assistant Managers, and Kitchen Manager.
• Communicate expectations of the corporate office and personal expectations to the hourly staff and managers on all issues.
• Oversee proper staffing and inventory levels.
• Work directly with Managers and all hourly employees during each shift to ensure support, proper guest satisfaction, and industry business standards are being followed.
• Ensure 100% table visits, serve hot/fresh food in a timely manner, ensure clean and presentable uniforms and personal hygiene standards on all staff and management, proper music and lighting levels, sports-related television programming, safe and dry floors, proper staffing levels, and all equipment is in safe working condition.