Equans UK & Ireland
General Manager
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General Manager at The University of West London
Equans is looking for a General Manager to join our team at The University of West London in London on a permanent basis. This is a full-time role working 40 hours per week. On offer is a competitive salary, car allowance, bonus, and benefits package.
Role Overview
The general manager will deliver the operational support to staff and line management support to direct report staff in line with the current structure to enable staff to deliver their budgets, business plan, the corporate objectives, contract growth, retention, contract and statutory compliance, and customer satisfaction.
To effectively manage and develop all services within the site, using standards set by the Company and service contract for clients, staff, students, and visitors alike.
To contribute to the contract by maintaining a close liaison with the client to ensure day-to-day and future requirements of delivering the contract are met.
To be responsible for contractual performance in accordance with agreed budgets, compliance (legislation, PMS, and contractual) and continually drive for improvement and cost efficiencies.
Key Responsibilities
- To deliver, at all times, high quality hard and soft FM services as specified within the contract by applying professional expertise and management along with compliance against the contract thus ensuring added value, increased productivity, and cost efficiencies.
- To formulate in conjunction with company management and the client, suitable strategies to meet the demands of service provision and ongoing innovation / improvement and additional work / variations to enhance business and revenue growth.
- To exercise financial and commercial controls in the management of expenditure and income within agreed budgets. To maximise profitability of operations and deliver ongoing cost savings.
- To produce an overall contract budget and be responsible for actual performance against budget and to take remedial action when applicable.
- In liaison with the procurement department to cost effectively manage business with all suppliers in order to achieve best value for money and develop supply relationships.
- To implement and maintain the contract performance monitoring system, remaining accountable for the monthly performance.
- To support all managers in effectively managing relationships with all suppliers in order to achieve best value for money and develop effective regional/corporate supply chains.
- To be involved in business development activities for the contract / local area and company as a whole.
- To promote the highest standards of customer care and to monitor the quality of all services provided to customers.
- To achieve a safe environment and practices for clients, staff, students, and others while on the site premises, ensuring compliance with company and legislative requirements, including all health & safety requirements and permits to work procedures.
- To recruit, select, motivate, and develop staff to maintain the highest standards of professionalism and customer service.
- To define, set, and monitor the objectives for the contract and each of the management team ensuring their maximum contribution to the business.
- To develop good communication and relationships at all levels within the team and with all colleagues and customers.
- To ensure the appraisal of the performance of all staff and provide relevant training and development to achieve the highest standards of personal contribution. This shall form part of succession plan owned by this role.
- Being part of the facilities management contract team, ensuring the successful mobilisation/stabilisation of all hard and soft FM services involved in the contract.
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Benefits Package
- Competitive salary and benefits package
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 2 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
- 24/7 Employee Assistance Program and access to mental wellbeing app
Qualifications
- Possesses extensive operational management experience
- Experience with soft FM
- Experience with security - desirable
- Has a strong customer focus
- Possesses proven people management experience
- Has a strong operational and performance management focus
- Has a strong communication skills
- Financially aware
- Has a strong planning and time management skills
- Can demonstrate excellent interpersonal skills
- Demonstrable abilities and clear experience in supplier contracts negotiation
- This role includes a DBS Enhanced with Barred Lists check, therefore, ability to pass is essential
About Us
In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations, and government to accelerate the transition to a low carbon, resilient world. Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.
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Next Steps
If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.
At Equans, we’re committed to building a diverse, respectful, and inclusive workplace that truly reflects the communities and markets we serve.
Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee-led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals.
Guided by our core values, we foster a culture of respect, integrity, collaboration, and excellence - empowering our people to deliver outstanding results and be their authentic selves every day. Our approach means we welcome candidates with transferable skills who may not meet every specific requirement, and where possible, we support flexible working arrangements and reasonable adjustments to enable success.
For this role, you must have evidence of the right to work in the UK. Certain roles may require applicants to undergo a Disclosure check or security vetting, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us.
As part of our recruitment process, EQUANS uses StaffVetting, our trusted third-party provider, to support the completion of employee background checks. StaffVetting delivers professional screening services in a friendly, efficient, and customer-focused way, helping us ensure the right checks are completed from the start of the application journey.
We are Disability Confident Level 2 members, and we offer the Guaranteed Interview Scheme as part of this commitment. Where feasible, if a candidate applies under the Disability Confident Scheme and they meet all of the essential criteria, we will offer an interview. To find out more about this scheme please click here.
The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not directly to Equans Managers.
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