Frasers Hospitality
General Manager
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About The Role
Role: General Manager – Fraser Place, Canary Wharf
Salary: Competitive Salary & Benefits
Location: South Kensington, London
Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.
Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence, as well as Park International Hotel. These perfectly located properties can be found in London, Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travelers, our accommodations are available for short and extended stays.
Fraser Place Canary Wharf offers 108 contemporary, fully furnished serviced apartments in one of the capital’s most dynamic districts. Located close to the O2 Arena, ExCeL London and Canary Wharf’s financial hub, our residence blends the independence of apartment living with the comfort of hotel-style service, perfect for business trips, family breaks, or extended stays.
What You’ll Be Doing
As a General Manager
- Lead the team to achieve short- and long-term goals while upholding the highest standards of service.
- Oversee all operational aspects of the property, including front office, housekeeping, food and beverage, events, and maintenance. Maintain seamless operations to provide a flawless stay experience for guests.
- Maintain the highest quality standards across all areas of the property, from guest rooms to amenities, ensuring that the property consistently meets and exceeds guest expectations.
- Drive revenue generation and cost management strategies to achieve financial targets. Analyse financial reports, implement effective pricing strategies, and manage budgets to optimize profitability.
- Ensure compliance with health, safety, and regulatory standards, creating a safe and secure environment for guests, employees, and visitors.
- Collaborating with support functions and managing projects.
- Complying with company procedures and internal audits.
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What we’re looking for:
- A proven track record of successful leadership as a General Manager or in senior management roles within serviced apartments, hotels, or high-end hospitality establishments.
- Leadership skills, including the ability to inspire, mentor, and lead a diverse team to achieve excellence in service delivery and operational performance.
- Proficiency in financial management, including budgeting, forecasting, revenue optimization, and cost control, to drive the hotel's financial success.
- Excellent attention to detail and time management skills.
- You are an enthusiastic individual with a passion for customer service.
- You are a great leader who enjoys developing and mentoring others.
- You enjoy working as part of a team who all share the same goals – to create memories that our guests will remember.
- You would like to build upon your leadership and team management skills.
- You must be eligible to work in the UK.
Benefits
In addition to competitive rates of pay we offer:
- Bonus Plan based on clear and transparent KPI’s.
- Life Assurance.
- Heavily discounted Staff Room Rates at Frasers Hospitality
- Fully funded Apprenticeship programmes that support you in developing your career
- High Street Discounts on a range of high street shops, experiences, holidays and much much more
- Cycle to work scheme – save up to 40% on a wide range of bikes
- Referral schemes that pay up to £1500 (just for getting your friends jobs!)
- We have a Wellness & National Campaign Days Calendar
- We work with Stream giving instant access to your pay as it’s earnt. Stream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
- We are a proud sponsor of Groundworks, helping communities, businesses, and public bodies to improve the environment, create greener spaces, and support people into jobs and training
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family
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Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
- We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
- We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace
Interested??
Click Apply Now
Frasers Hospitality are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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