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The Flour Pot Bakery

General Manager

Brighton
Posted about 16 hours ago
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Job Overview

We are seeking a dynamic and experienced General Manager to oversee both our production kitchen and front-of-house teams. This individual will be responsible for ensuring operational excellence, maintaining high standards of quality and service, and leading a motivated team to drive success. The ideal candidate will have a strong background in food production, hospitality management, and business operations.

This role is based on a 45 hour working week (5 days), please note you will need to be able to work weekends.

Key Responsibilities

Operations & Leadership

  • Oversee the daily operations of the front-of-house team.
  • Ensure high standards of food quality, presentation, and customer service.
  • Implement and maintain operational procedures to enhance efficiency and productivity.
  • Lead, motivate, and develop a high-performing team.
  • Foster a positive, collaborative and inclusive work environment.
  • Ensure compliance with all food safety, health, and safety regulations.

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Financial & Business Management

  • Manage budgets, cost control, and financial performance to drive profitability.
  • Analyse sales data and operational metrics to identify areas for improvement.
  • Develop and implement strategies to increase revenue and customer engagement.
  • Manage supplier relationships and oversee inventory control.

Customer Experience & Brand Management

  • Uphold The Flour Pot Bakery’s brand values and maintain a consistent customer experience.
  • Engage with customers to build strong relationships and gather feedback.
  • Ensure the café and retail spaces are well-presented, clean, and welcoming.

People Management & Development

  • Recruit, train, and retain a skilled team across kitchen and front-of-house operations.
  • Conduct performance reviews and provide ongoing coaching and development.
  • Create staff schedules to ensure smooth operation and efficiency.

Compliance and Food Safety

  • Health & Safety Compliance: Adhere to food hygiene, safety, and company policies, always ensuring compliance is completed to a high standard.
  • Ensuring that both the production kitchen and front of house areas are always kept to the highest of standards.

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Communication

  • Ability to create a culture of great communication, including regular team briefs, management meetings, reading and responding to emails during your shift or as and when deemed necessary by senior management.
  • Having great lines of communication with the senior management.

Requirements

  • Proven experience in a senior management role within hospitality.
  • Strong leadership skills with the ability to inspire and develop a team.
  • Solid understanding of food safety processes and front-of-house operations.
  • Strong financial acumen, including budget management and cost control.
  • Excellent customer service and communication skills.
  • Knowledge of health and safety and food hygiene regulations.
  • Passion for high-quality food and artisan baking.
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Location

Brighton, England, United Kingdom

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