Swi-tch
General Manager
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We're seeking an experienced General Manager to lead operations at a large, dedicated site serving one of our key retail clients on a contract basis.
The Role
We're looking for a hands-on, commercially astute General Manager to take full operational ownership of a large-scale dedicated retail account. This is a contract position suited to an experienced logistics leader who can step in quickly, stabilise and drive performance, and manage a sizeable, multi-shift workforce while acting as the primary point of contact for a major retail client.
You'll be responsible for the full P&L, operational performance, and client relationship for the site, ensuring service levels, safety standards, and cost targets are consistently met or exceeded.
Key Responsibilities
- Own end-to-end operational performance of the dedicated facility, including inbound, outbound, inventory management, and fulfilment
- Act as the senior on-site point of contact for the retail client, building a strong, trusted relationship and managing day-to-day expectations
- Lead, motivate, and develop a large multi-shift workforce (150+ employees), including shift managers and team leaders
- Own the site P&L, managing budgets, labour costs, and operational spend against targets
- Drive continuous improvement initiatives to enhance productivity, accuracy, and cost efficiency
- Ensure full compliance with health & safety regulations and company policy across the site
- Monitor and report on KPIs (SLA adherence, throughput, accuracy, cost-per-unit, etc.) to both Swi-tch leadership and the client
- Manage peak trading periods and seasonal volume fluctuations, ensuring the site scales effectively
- Identify and resolve operational risks before they impact service delivery
- Support recruitment, workforce planning, and succession planning for key site roles
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What We're Looking For
- 8–10+ years of experience in logistics, warehousing, or supply chain management, with significant time in a senior leadership role
- Proven experience managing large-scale operations (150+ staff) within a 3PL or dedicated retail/fulfilment environment
- Strong track record of managing client relationships at a senior level, ideally within a 3PL or outsourced logistics setting
- Solid P&L and budget management experience
- Excellent people leadership skills, with experience managing multi-shift, high-volume teams
- Strong working knowledge of warehouse management systems (WMS) and operational KPIs
- A hands-on, decisive leadership style with the ability to make an immediate impact in a contract capacity
- Comfortable operating in a fast-paced, high-pressure retail logistics environment, including peak season
- Health & safety qualification (e.g. IOSH/NEBOSH) desirable
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What We Offer
- A senior leadership contract role with a market-leading 3PL
- The opportunity to lead a large, high-profile dedicated retail operation
- Competitive contract rate, dependent on experience
- A collaborative, performance-driven working environment
Swi-tch is an equal opportunity employer. We welcome applications from all qualified candidates.
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