Vacherin
General Manager
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At Vacherin
Our values are at the heart of everything we do. We are Precise in delivering exceptional food and service, Personal in the way we build genuine relationships and care for others, and Bold in embracing new ideas, creativity, and innovation. Together, we create memorable experiences for our clients while supporting each other to grow and succeed.
Are you passionate about food, drink, and exceptional service? Would you like to join an award-winning hospitality team and still make it home for dinner? We're looking for a General Manager to join our team.
Location: London, SW11 4NQ
Salary: £50,000 per annum + performance-related bonus
Working Pattern: 40 hours per week - Monday - Friday
Key Attributes
- Hands-on Leader: Sets the standard by leading from the front and driving team success.
- Thrives Under Pressure: Excels in high-volume, fast-paced operational environments.
- People-First Approach: A supportive manager dedicated to coaching, engaging, and developing talent.
Required Experience
- Proven track record managing teams of 20+ staff.
- Background in Business & Industry (B&I) catering or large commercial venues.
- Event Operations: Strong background in planning, executing, and managing large-scale events or functions.
- Strong background delivering premium client and guest experiences.
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Key Responsibilities
- Lead the day-to-day operations across site, ensuring exceptional service, consistency, and performance.
- Oversee all administrative and payroll processes, ensuring accuracy, compliance, and timely completion.
- Drive operational excellence by managing site performance, financial controls, and service delivery standards.
- Lead, coach, and develop management and frontline teams to build engagement, accountability, and high performance.
- Monitor budgets, labour costs, and KPIs, implementing actions to maximize profitability and efficiency.
- Build strong client and stakeholder relationships, acting as the key point of contact across all sites.
- Ensure full compliance with company policies, health & safety regulations, and food safety standards.
- Support recruitment, employee relations, and workforce planning to maintain a motivated and capable team.
- Take ownership of all operational challenges, delivering effective solutions and continuous improvement initiatives.
- Maintain a visible presence across all locations, providing hands-on leadership and supporting teams where required.
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What's in it for you?
Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
- Eye care
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers
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