Mari
General Manager
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General Manager - Authentic Italian Coffee Shop & Deli
Location: London, W6 9TN
Department: Management
Employment Type: Full-time
Salary: £40,000 - £45,000 per annum
Start Date: Immediate
About the Opportunity
We are seeking an experienced and passionate General Manager to lead our authentic Italian coffee shop and deli. This is an exciting opportunity for a dynamic leader who shares our love for exceptional coffee, traditional Italian cuisine, and outstanding customer service.
What You'll Do
Operations Management
- Oversee daily operations of both coffee shop and deli services
- Manage inventory, stock levels, and supplier relationships
- Create and update pricing strategies, menus, and promotional campaigns
- Handle administrative tasks including invoicing, payroll preparation, and supplier payments
Team Leadership
- Recruit, train, and manage a team of passionate staff members
- Create staff schedules and manage rotas efficiently
- Foster a positive work environment that reflects our Italian hospitality values
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Customer Experience
- Ensure exceptional customer service standards across all touchpoints
- Manage table service operations and deli counter service
- Maintain high-quality food and product displays
- Handle customer feedback and continuously improve service quality
Quality & Compliance
- Monitor food safety and hygiene standards
- Ensure product quality and presentation meet our authentic Italian standards
- Manage compliance with health and safety regulations
What We're Looking For
Essential Requirements
- Languages: Fluent in both English and Italian (advanced level required)
- Experience: Proven management experience in hospitality, food service, or retail
- Skills: Strong organizational, communication, and leadership abilities
- Passion: Genuine enthusiasm for Italian coffee culture and authentic cuisine
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Key Competencies
- Financial management and budgeting experience
- Staff management and development skills
- Customer service excellence mindset
- Problem-solving and decision-making abilities
- Attention to detail and quality standards
What We Offer
- Competitive salary: £40,000 - £45,000 annually
- Immediate start available
- Opportunity to work with authentic Italian products and traditions
- Leadership role in a growing business
- Staff discounts and benefits
- Professional development opportunities
How to Apply
Ready to bring your passion for Italian coffee and cuisine to life? We'd love to hear from you!
Apply: Send your CV and cover letter today
We are an equal opportunity employer committed to diversity and inclusion.
Join our family and help us share the authentic taste of Italy with our community!
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