Key Accountabilities

Strategy & Financial Performance

• Achieve financial, operational, sales revenue, and profit targets while controlling costs and managing risk.
• Develop and implement strategic plans to enhance the company's energy services.
• Set and track the departmental budget.

Customer & Commercial

• Provide pre- and post-sales technical support to customers in the UK and export markets.
• Manage client relationships, ensuring their needs are met and their expectations exceeded.
• Develop and maintain strong relationships with Distribution Network Operators (DNOs) and industrial customers, particularly in the area of renewables.

Operations & Delivery

• Oversee full operations and supply chain activities within the energy services division.
• Ensure the delivery of energy services and customer warranty and aftermarket service support.
• Oversee all Energy Services from inception to completion, ensuring they are completed on time, within budget, and to the highest quality standards.
• Ensure the team follows all relevant codes and standards.

People, Leadership & Innovation

• Hire, train, and manage technical staff.
• Develop and improve departmental policies and procedures.
• Stay up to date with the latest industry trends and technologies and apply this knowledge to drive innovation and continuous improvement within the team.
• Actively share best practices and market insights with colleagues across different regions.

Health, Safety & Compliance

• Prioritise Health and Safety (H&S) by ensuring compliance with all relevant H&S regulations and standards.
• Conduct regular H&S audits and risk assessments to identify and mitigate potential hazards.

Qualifications, Experience And Skills

Functional Competencies

• Strong commercial acumen with broad experience of developing and implementing short to long-range objectives and strategies to achieve business goals.
• Significant experience of working in a multi-national, matrix organisation.
• Proven capability of operating successfully at a senior management level.
• Proven track record as a highly effective people manager, leading multi-discipline teams that drive operational effectiveness.
• Good financial acumen including planning and cost control capabilities and proven experience of managing budgets.
• Deep understanding of and an ability to manage the factors that influence business results.
• Strong qualitative and quantitative analytical skills.
• An understanding of the electrical power engineering industry.
• Ability to delegate authority to the lowest level, allowing people to do their jobs within agreed parameters.
• Effectively recognise and manage conflict with the ability to perform calmly in high pressure situations.
• Strong working ethic in the delivery of satisfying the profitable requirements and expectations of internal and external customers.
• Strong interpersonal, communications and presentation skills.
• Ensures that priorities lie with the customer in focus. The General Manager will monitor on time delivery very closely, making sure that communications from and to customers is actual / fast and complete.
• Ability to manage the operational manpower to ensure that we are working in the most efficient and effective way.
• Degree educated in a relevant discipline such as business, business administration, or business management is essential. A relevant qualification in electrical or mechanical engineering would be desirable.

Behavioural Competencies

Inspiration

• Charismatic Leader able to influence others at all levels of the organisation.
• Leads by example and inspires our people to do the right thing.
• Articulates a clear vision for the future.
• The GM needs to promote an outward-focused culture. Create an environment where internal departments treat each other as internal customers with clear / precise and complete information shared to the next chain in the cycle.
• Empowers and trusts our people to produce the right solutions.

Collaboration

• Cooperates and works across the organisation to deliver the business results.
• Encourages challenge to foster new ideas and ways of doing things.
• Gets things done and makes it easy for others to do the same.
• Builds authentic, effective working relationships.

Integrity

• Values our culture and actively encourages sharing different points of view.
• Is true to themselves and their own values, beliefs, and convictions - takes time to grow continuously.
• Has a positive can-do attitude.
• Does the right thing.