BMS Performance
General Manager
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General Manager Role within a Large, Established Service Business
Lead a Large Site with Full P&L Responsibility
Stability and strong career path
About the Company:
Our client is a well-established national provider of essential textile, workwear, and hygiene services. Operating a network of large processing and distribution sites, they collect used garments and linen from customers, professionally launder, repair, and quality-check items, then deliver them back ready for reuse.
Their services support a broad range of sectors including healthcare, hospitality, manufacturing, food production, and facilities management. Customers rely on the business to keep employees safely equipped, maintain hygiene standards, and ensure a consistent supply of clean, compliant workwear and textiles.
Role Overview: General Manager
As General Manager, you will lead all activity at a high-volume processing and distribution site, ensuring the safe, efficient, and profitable delivery of customer services. You will oversee the full journey from collection and sorting through to laundering, finishing, quality control, and delivery.
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This role would suit a visible, decisive, and people-focused leader who has previously managed a sizeable manufacturing, logistics, processing, or operational site.
Key Responsibilities:
- Lead a site of up to 180 employees, delivering safety, quality, service, and performance targets
- Take full P&L responsibility, managing cost, resource utilization, and commercial performance
- Ensure customers receive a reliable, high-quality, and on-time collection, processing, and delivery service
- Lead and develop a site leadership team, with five direct reports across operations, engineering, logistics, and service
- Drive continuous improvement across production flow, labor utilization, quality, turnaround times, and site efficiency
- Ensure all legal, health and safety, GDPR, and company compliance requirements are met
- Deliver functional KPI targets and hold managers accountable for performance
- Build and maintain strong relationships with key customers and external stakeholders
- Support client meetings, service reviews, pricing discussions, and account check-ins
Key Requirements:
- Proven experience leading a sizeable operational
- Manufacturing, processing, logistics, or plant-based site experience is desirable
- Leading operations of 100+ employees
- Strong leadership background, with the ability to develop managers and engage a wider workforce
- Experience delivering KPI, cost, service, and continuous improvement targets
- Commercially aware, with previous P&L responsibility or strong exposure to site financial performance
- Able to balance operational delivery with customer and commercial priorities
- A visible, hands-on, and people-led management style
- Open to background; direct textile, laundry, or workwear service experience is not essential
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Package:
- Salary: £80,000
- Bonus: Up to 20%, based on site performance
- £6,000 car allowance
- Private healthcare
- Pension scheme
- 33 days' holiday including bank holidays
- Relocation support package is available
- Clear progression opportunities into senior and Director-level positions
Ideal Candidate Location:
Kendal, Lancaster, Carlisle, Penrith, Preston, Barrow-in-Furness or open to relocation.
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