CBRE Global Workplace Solutions (GWS)
General Manager- Facilities Management
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CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management to serve commercial real estate needs of its clients worldwide. With services, insights, and data that span every dimension of the industry, we create solutions for clients of every size, in every sector, and across every geography.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are seeking a highly experienced General Manager- Facilities Management to join our team in London for our highly regarded global client. Join our team and be part of a world leader that values expertise, innovation, and excellence. You'll have the chance to work with a globally recognized brand, collaborating with talented professionals and delivering top-notch workplace services.
The candidate will be responsible for oversight of in-house facility and amenity management, including Engineering, Conference Services, Concierge, and Health and Safety. There is additional global support leadership in a variety of other disciplines. Handling staff recruitment, training, and overseeing the service excellence quotient will be one of the prime responsibilities. The ideal candidate will demonstrate stellar communication skills, innovative thought processes, and ethical disposition.
Essential Duties and Responsibilities
Operational Leadership:
- Strategic and operational leader, driving all Workplace Experience teams & programs, ensuring smooth operations and truly exceptional service delivery.
- Direct other department heads to develop and implement strategies to enhance employee and colleague satisfaction.
- Builds a cohesive, diverse team dedicated to ongoing improvement of business operations.
- Manage day-to-day operations.
- Creates, communicates, and monitors the vision, mission, strategy, objectives, business plan, budget, policies, and operating plans for assigned responsibilities and leads with empathy.
- Serves as a change agent for business improvements.
- Develops buy-in and support for new initiatives and processes working with senior executive stakeholders.
- Provides effective presentations to global leadership, employees, prospects/clients.
- Engages in other outside activities consistent with the company's and the client's responsibilities to the community and the industry.
- Leads by example to earn respect and trust of peers, employees, and clients.
- Clearly supports others by providing honest, open, two-way communication.
- Implements or directs the implementation of programs that meet corporate goals and objectives.
- Foster a culture of teamwork, professionalism, and continuous improvement among team members.
Guest/Colleague Experience:
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- Ensure that all visitors/colleagues receive personalized and exceptional service throughout their stay in all workplaces.
- Monitor colleague feedback and reviews, promptly addressing any concerns and implementing measures to enhance colleague satisfaction.
- Lead by example in maintaining high standards of professionalism, attention to detail, and customer service.
Financial Management:
- Prepares short and long-range strategic plans, priorities, objectives, and the annual budgets.
- Responsible for meeting the financial goals and expense management for assigned areas.
- Possess advanced financial skills and knowledge to review the complex financial reports prepared by others and to make recommendations to executives that impact the line of business.
- Effectively understands and oversees financial accounting and reporting, identifying mid-year trends and reforecasting as indicated.
- Has account-wide KPI accountability and leadership to foster successful outcomes.
Staff Development and Training:
- Support the recruitment, selection, and onboarding of key managerial positions and oversee the talent acquisition process.
- Provides for the effective recruitment, selection, performance management, development, and retention of high caliber management staff to carry out the organization's mission.
- Guides staff in strengthening their competencies.
- Implements a career development and succession plan, along with an effective retention program for key personnel, while creating a more diverse organization.
- Recognizes expertise and empowers peers and employees to build a dynamic team that is viewed by others as highly productive, capable, and the best in the industry.
- Supports a healthy balance between work and lifestyle.
- Develop and implement training and development programs for all workplace teams to enhance skills, knowledge, and performance.
- Foster a positive work environment, promoting teamwork, motivation, and career growth opportunities.
Food & Beverage Management:
- Provides oversight and thoughtful management of all 3rd party Food & Beverage vendors partners where appropriate.
- Be a collaborative partner for Food & Beverage vendors directly engaged by the customer.
- Assurance of forward-thinking and innovative partnerships to incorporate industry trends.
Facilities Management:
- Support facilities management functions, including maintenance, repairs, vendor management, and space planning.
- Ensure compliance with health and safety regulations, building codes, and industry standards.
- Collaborate with CBRE's facilities management experts to implement best practices and ensure efficient building operations.
Quality Assurance and Compliance:
- Ensure compliance with all local, state regulations, as well as brand standards and company policies.
- Conduct regular inspections and audits to maintain high-quality standards throughout the workplaces.
- Collaborate with the Health & Safety team to implement corrective actions and ensure adherence to established standards.
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Client and Stakeholder Management:
- Build and maintain strong relationships with clients and stakeholders, understanding their needs and ensuring their satisfaction.
- Proactively communicate with clients and stakeholders to address concerns, gather feedback, and identify opportunities for improvement.
- Collaborate with cross-functional teams to deliver exceptional service and exceed client expectations.
Meeting and Events Planning:
- Oversee the planning and execution of internal meetings and events.
- Support in the development of event programs that cater to the diverse needs and interests of colleagues in their workplace.
- Incorporate interactive activities, team-building exercises, and workshops to encourage colleagues' participation and engagement.
Experience and Qualifications
- A minimum of ten (10+) years of experience in a leadership role within the hospitality industry or corporate real estate environment, preferably as a General Manager or Area General Manager of luxury branded hotel properties or high-end corporate environments with a strong focus on strong guest services/visitor experience/facilities management and event management.
- Excellent leadership abilities, with a focus on coaching, mentoring, and developing teams.
- Exceptional interpersonal and communication skills, with the ability to interact effectively with guests, employees, and stakeholders at all levels.
- Strong understanding of luxury hospitality trends, guest expectations, and market dynamics.
- Ability to thrive in a fast-paced and high-pressure environment while maintaining composure and professionalism.
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service, and excellence - and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
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