This is a genuine leadership opportunity with the potential to develop into a Managing Director role as the business continues to evolve.

Who We're Looking For

We're looking for someone who enjoys growing a business, leading talented people and creating environments where great work happens.

You may already be a General Manager, Operations Director, Agency Director or Head of Operations. Equally, you may be an exceptional senior leader within an agency, production company or media business who's ready to take the next step.

Podcast experience isn't essential.

What matters is that you're commercially minded, highly organised, enjoy solving problems and are passionate about helping teams perform at their best.

You'll be comfortable making decisions, improving systems, spotting issues before they become problems and balancing the needs of clients, colleagues and the wider business.

Most importantly, you'll be excited by the opportunity to help build one of the UK's most innovative businesses working in podcasting.

Responsibilities

Agency Operations

• Lead the day-to-day operational running of the agency.
• Ensure projects are delivered on time, on budget and to a consistently high standard.
• Improve operational processes, systems and ways of working as the business grows.
• Oversee resource planning across the team, freelancers and external partners.

Team Leadership

• Lead, coach and support our multidisciplinary team across marketing, PR, social, video and paid media.
• Create an environment where people can do their best work.
• Manage recruitment, onboarding, performance reviews and professional development.
• Handle day-to-day people matters with empathy, consistency and good judgement.

Commercial Performance

• Own operational forecasting, utilisation and resource planning.
• Work alongside the founders to improve profitability, delivery and client performance.
• Oversee the operational and financial rhythm of the business, working with our accountants to ensure accurate reporting, payroll and financial controls.
• Provide regular reporting and insight on business performance.

Client Success

• Ensure every client receives an exceptional experience.
• Support the team in delivering ambitious, effective campaigns.
• Act as a senior escalation point where needed.
• Identify opportunities to strengthen client relationships and improve retention.

Growth & Leadership

• Work with the founders on strategic planning and business priorities.
• Help build an organisation capable of supporting significant future growth.
• Contribute to the evolution of Podcast Discovery as we expand into new products, technology and services.

What You'll Bring

• Experience leading operations within an agency, media business, production company or similar fast-moving creative organisation.
• A track record of managing and developing high-performing teams.
• Strong commercial awareness and an understanding of how agencies make money.
• Excellent organisational and project management skills.
• Experience improving operational processes and introducing scalable ways of working.
• Confidence working with budgets, forecasts and business performance reporting.
• Excellent communication skills and sound judgement.
• The ambition to grow into a broader leadership role as the company develops.

Why Join Us?

• This is a rare opportunity to join a respected business at a pivotal point in its growth.
• You'll work directly with the founders, help shape the future of the agency and become a key member of the leadership team.
• Rather than stepping into an established corporate structure, you'll have the chance to build one.
• If you enjoy creating order from complexity, developing talented people and helping ambitious businesses scale, we'd love to hear from you.

Benefits

• Competitive salary dependent on experience.
• Private Medical and Dental Insurance.
• Competitive workplace pension.
• Hybrid working with a London base.
• Flexible working.
• 28 days' holiday plus bank holidays.
• Significant opportunity for progression as the business grows.
• Support from the Founders to take on the role.

How to Apply

Please email jobs@podcastdiscovery.com with the subject line General Manager.

Include:

• Your CV.
• A cover letter explaining why you're interested in the role and the experience you'd bring to it.
• An example of a business, team or operational process you've helped improve, and the impact it had.
• Tell us about a podcast that you think has been marketed particularly well, and why.

We're much more interested in how you think than polished buzzwords. We welcome applications from people with diverse backgrounds and experiences, even if you don't meet every requirement listed above.