Company Description

Part of the Culina Group, Great Bear is the flexible, agile ambient 3PL alternative. We have built a strong reputation within the industry by fostering long-term relationships based on the core principal of customer service excellence. Our scale and capability allow us to deliver valuable solutions to our customers meeting their requirements and in turn, those of their customers.

Job Description

We now have an exciting opportunity for a General Manager to join our Minworth site. This role will support the Senior Management team in the development and delivery of the business/strategic plans for the site and to oversee the management and achievement of operational KPIs for the Evesham Operation.

Key Duties of a General Manager:

• Maintain and continuously look to improve customer service levels and ensure the required KPI and D.O.T levels are achieved
• Ensure the budgetary controls are managed and to take responsibility for ensuring the weekly P&L is in line with and planned to exceed budgetary expectations
• Maintain relationships with existing customers to ensure all their service requirements are met
• Identify business opportunities with both existing customers and prospective new customers and prepare business proposals
• Create appropriate customer solutions and own implementation of that new business, coordinating internal and external activities.
• Liaise with other sites to provide ‘whole service solutions’ to both existing and prospective customers
• Monitor costs against budget and pro-actively look for ways to make the business more efficient
• Oversee the control of the Operation through the management team to ensure all operational matters are owned and resolved efficiently and in line with all legal requirements
• Ensure the transport fleet/all assets are operated in a commercially viable way
• Coach and develop reporting Managers in people management activities and oversee the implementation of a people training/development plan to assist succession planning
• Devise and manage a continuous improvement policy
• Oversee and review the self bill process on a weekly basis, ensuring all areas to improve margin and own fleet utilisation is optimised at all times
• Oversee the driver development plan and ensure the management of the drivers and subcontractors is managed efficiently, legally and at the lowest cost
• Work alongside the Transport & Warehouse Managers to ensure communication, best practice and efficiency is continually reviewed and improved
• Enforce the highest standards of safety and hygiene, in conjunction with appropriate colleagues, to ensure that Company procedures are followed
• Overall responsibility for BRC requirements of the site and ensure the Operation adheres to the demands of this
• Engage in customer liaison on a pro-active basis and as required by team members, colleagues and senior management
• Attend regular key customer review meetings and contribute to new business set up activities