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The Role
As General Manager, you'll take full ownership of the hotel's performance — commercial, operational and cultural. That means:
- Leading, motivating and developing a high-performing team across all departments, so that exceptional service is the standard, not the exception.
- Driving growth and profitability across multiple revenue streams, from rooms to food & beverage to events.
- Owning the day-to-day operational detail — the kind that guests notice even when they can't quite say why.
- Building a positive, inclusive working environment where people can grow, and want to stay.
- Working closely with brand standards for AC Hotels by Marriott, balancing commercial targets with the design-led, understated guest experience the brand is known for.
You'll bring:
- Proven experience as a Hotel General Manager or Senior Operations Manager within a branded hotel.
- A track record of motivating and developing teams to deliver consistently strong results.
- Excellent communication, interpersonal and problem-solving skills.
- Solid understanding of hotel operations, revenue management and guest satisfaction.
- Genuine commitment to hospitality and to doing the job properly.
Supporting Your Hospitality Career Growth
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, recognising and celebrating your achievements.
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About the Hotel
AC Hotel by Marriott, Manchester Salford Quays sits right on the waterfront, a short walk from MediaCityUK and Old Trafford, with easy access into central Manchester. The 142-room hotel reflects the clean-lined, design-led AC Hotels brand, with AC Kitchen and AC Lounge serving guests and locals alike, a 24-hour gym, and flexible spaces for both business and leisure stays. It's a hotel built around understated European design principles rather than excess — a good fit for a General Manager who takes the same approach to running a property.
Due to the nature of this role, successful candidates will be subject to a DBS check during the onboarding process. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
Benefits
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
- Caring for your health and wellbeing, both in and outside of work
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
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Join Our Team
We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds.
Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview.
Due to the nature of this role, successful candidates will be subject to a DBS check during the onboarding process.
If you need any support at any stage of the recruitment process, or reasonable adjustments to help you do your best, please email our team at belonging@valoreurope.com.
Please note that employment is subject to proof of eligibility to work in the UK.
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